Customer Service Agent

FindCore; Altrincham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Opportunities for progression

Bonus potential up to £5,000

Job summary

FindCore are recruiting a Customer Support Representative for a fast-growing, office-based role in Altrincham. This permanent position offers Monday–Friday work with clear opportunities for progression.

You will handle high volumes of customer calls, qualify enquiries and book appointments with the Claims Team, while maintaining accurate CRM records and delivering excellent service without a hard-sell approach.

Qualifications

• Telephone-based customer service experience preferred.
• Ability to explain information clearly and simply.
• Able to build trust and rapport quickly.

Responsibilities

• Handle a high volume of inbound and outbound customer calls.
• Qualify enquiries and book appointments with the Claims Team.
• Maintain contact with existing customers throughout their journey.
• Keep customer information and CRM records accurate and up to date.
• Deliver excellent service without a hard-sell approach.

Skills

Clear telephone manner

Build rapport quickly

Explain information clearly

Job description

About the Company

FindCore are thrilled to be assisting a fast-growing customer support business with the recruitment of a Customer Support Representative.

There is clear opportunities for progression from this role.

About the Role

Permanent position. This is a fully office-based role in Altrincham. Monday - Friday, Permanent.

This company is growing rapidly and already has an excellent culture that facilitates growth of staff.

Responsibilities

• Handle a high volume of inbound and outbound customer calls each day.
• Speak with new enquiries and understand each customer’s individual circumstances.
• Explain the company’s service clearly, patiently and professionally.
• Support older customers who may need additional reassurance or time on the telephone.
• Qualify enquiries and book appointments with the Claims Team.
• Maintain contact with existing customers throughout their journey.
• Keep customer information and CRM records accurate and up to date.
• Deliver excellent service without using a hard-sell approach.

Qualifications

Previous experience in a telephone-based customer service, call handling, contact centre or or sales similar role is preferred.

Required Skills

• Confident speaking with older customers
• Strong telephone manner with the ability to explain information clearly and simply.
• Able to build trust and rapport quickly.

Preferred Skills

Previous experience within insurance, financial services, healthcare or another customer-focused environment would be advantageous but is not essential.

Pay range and compensation package

Salary Negotiable + Future bonus structure of up to £5,000 + overtime opportunities. Additional overtime is available, including enhanced rates for Saturdays (don't need to work any overtime, it's just an option).

Equal Opportunity Statement

The company is looking for people who can combine high performance with genuine compassion and excellent customer care.