Customer Success Manager

Ambis Resourcing; West Midlands Combined Authority; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A reputable software company is seeking a Customer Success Manager to work with existing clients and ensure their satisfaction with ERP solutions. This is a home-based role requiring occasional travel to client sites and in-office days quarterly. The ideal candidate will have client-facing experience, strong communication skills, and knowledge of various software solutions including ERP and CRM.

Qualifications

• Experience in a client-facing role and an understanding of business operations.
• Knowledge of software licensing and professional services.
• Experience with various software types including ERP and CRM.

Responsibilities

• Collaborate with account managers to address customer success issues.
• Ensure clients are satisfied and getting value from the ERP solution.
• Travel to client sites as needed.

Skills

Client-facing experience

Strong communication skills

Knowledge of software licensing

Tools

ERP software

CRM software

Accounting software

Job description

Overview

Customer success Manager -ERP software , SAP B1, Software Sales, Account Management,

This role works with 45 existing clients as a customer success manager.

This job is home based with travel to client sites when necessary and 1 day every 3 months in the office (or on a team day).

This is a well run company, with a good ERP solution that works. Your job is to buddy up with the other account manager and help them with the "customer success issues" so you will be at the front of the client relationship making sure they are happy.

Responsibilities

• Collaborate with other account managers to address customer success issues and maintain strong client relationships.
• Be at the front of the client relationship to ensure customers are happy and deriving value from the ERP solution.
• Travel to client sites as needed; spend 1 day every 3 months in the office (or on a team day).

Qualifications

• Experience in a client-facing role and an understanding of how business runs.
• Knowledge of software licensing and professional services (implementation and support).
• Experience with ERP software, accounting software, WMS software, manufacturing/MRP software, CRM software, or distribution/wholesale software.
• Strong communication skills; able to listen, be cheerful, and engage with customers.

Please apply and I\'ll read your CV, thanks Jake.