Customer Success Manager

Candidhospitality; Greater London; On-site; GBP 35,000 - 40,000; Full time

Job summary

Candid Operator in London is seeking a Customer Success Manager who will be the first voice our operators hear. You’ll onboard new users, troubleshoot match issues, and monitor account health to boost low-matching roles. Speedy, accurate, and caring approach is expected as we scale.

Join a startup culture that values brave feedback and collaborative wins, helping operators settle in and contributing to a fast-paced growth journey.

Responsibilities

• Onboard new users and guide them through setup
• Troubleshoot matching issues and optimize role matches
• Monitor account health and usage metrics
• Collaborate with team to improve the platform

Job description

• Company: Candid Operator
• Role: Customer Success Manager
• Salary: £35,000 - £40,000
• Location: London

Role Overview

Hospo head ready for something new? Or a recruiter who lives and breathes the industry? Read on. You'll be the first voice our operators hear, and first impressions count. Onboarding, match troubleshooting, account health checks, boosting low-matching roles: you'll be over it all. Speedy, accurate, caring and brave enough to challenge. Excellence is our bog standard. It's a startup rocket ride, and we win together!

About Candid Hospitality

Candid is a hiring platform built for hospitality. Instead of applying with a CV and waiting to hear back, you create a profile, set what you’re looking for (role, salary, location) and get matched with jobs that actually fit.

When there’s a match, you chat directly with the hiring team - no long application processes, no getting lost in a pile of CVs. It’s a simpler, more direct way to find a role that suits you.