Hospitality Customer Success: Onboarding & Matchmaking

Candidhospitality; Birmingham; On-site; GBP 35,000 - 40,000; Full time

Job summary

Candid Operator in Birmingham is seeking a Customer Success Manager to be the first voice our hospitality operators hear. You’ll own onboarding, troubleshoot matching issues, and perform regular account health checks to boost match quality and fill roles faster.

In this startup-friendly role, you’ll be brave enough to challenge assumptions, be speedy and caring, and help us win together as we scale our platform in the hospitality sector.

Responsibilities

• Onboarding operators and setting up accounts
• Troubleshoot matching issues and optimise role matches
• Perform account health checks and improve match quality
• Boost low-matching roles and drive customer success metrics

Job description

Candid Operator in Birmingham is seeking a Customer Success Manager to be the first voice our hospitality operators hear. You’ll own onboarding, troubleshoot matching issues, and perform regular account health checks to boost match quality and fill roles faster.

In this startup-friendly role, you’ll be brave enough to challenge assumptions, be speedy and caring, and help us win together as we scale our platform in the hospitality sector.