Customer Success Manager

Harri.com; Greater London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

Harri is building workforce technology for hospitality teams in the UK. This role sits in our UK Customer Success team and seeks operators who combine people skills with calm resilience and a genuine interest in tech-driven service.

You will own relationships with hospitality customers daily, helping clients realise real value from the Harri platform and guiding conversations with empathy while collaborating with Product, Support and Tech teams to resolve issues.

Qualifications

• Experience as a Restaurant Manager or Assistant Manager.
• Understanding hiring, scheduling, labour pressure and service realities.
• Customer-obsessed and outcome-focused.
• Able to balance customer needs with business realities.

Responsibilities

• Own relationships with hospitality customers using Harri day-to-day.
• Help clients get real value from the platform.
• Navigate tough conversations with empathy and clarity.
• Partner with Product, Support and Technical teams to solve problems.

Skills

Restaurant Mgmt Experience

People Skills

Calm Under Pressure

Hospitality Industry Knowledge

Job description

Ever run a restaurant and think "this system could work better if someone actually understands how we operate"?

At Harri , we build workforce technology for hospitality teams - and we’re growing our UK Customer Success team.

We’re looking for hospitality operators who are brilliant with people, calm under pressure, and ready to step away from shift work into a real career in tech.

This role is for you if you:

• Have experience as a Restaurant Manager / Assistant Manager
• Understand hiring, scheduling, labour pressure and service reality
• Are customer-obsessed and outcome-focused
• Know how to balance what customers want with what’s realistic

What you’ll do:

• Own relationships with hospitality customers using Harri day-to-day
• Help clients get real value from the platform (not just "log tickets")
• Navigate tough conversations with empathy and clarity
• Partner with Product, Support and Technical teams to solve problems properly

Why Harri?

• A fast-growing global hospitality tech company
• Your hospitality experience actually matters here