Hospitality CSM — Onboarding & Match Expert

Candidhospitality; Exeter; On-site; GBP 40,000 - 41,000; Full time

Job summary

Candid Operator in Exeter is seeking a Customer Success Manager to be the first voice our operators hear. You’ll own onboarding, troubleshoot matches, monitor account health, and boost low-matching roles with speed, accuracy and genuine care.

This is a startup environment where excellence is the baseline and teams win together as you help hospitality operators find great matches on the platform.

Responsibilities

• Onboarding operators and setting up initial accounts.
• Match troubleshooting to improve job-operator alignment.
• Regular account health checks and proactive issue resolution.
• Boosting low-matching roles to improve placement speed.

Job description

Candid Operator in Exeter is seeking a Customer Success Manager to be the first voice our operators hear. You’ll own onboarding, troubleshoot matches, monitor account health, and boost low-matching roles with speed, accuracy and genuine care.

This is a startup environment where excellence is the baseline and teams win together as you help hospitality operators find great matches on the platform.