Customer Success Manager

Candidhospitality; Birmingham; On-site; GBP 35,000 - 40,000; Full time

Job summary

Candid Operator in Birmingham is seeking a Customer Success Manager to be the first voice our hospitality operators hear. You’ll own onboarding, troubleshoot matching issues, and perform regular account health checks to boost match quality and fill roles faster.

In this startup-friendly role, you’ll be brave enough to challenge assumptions, be speedy and caring, and help us win together as we scale our platform in the hospitality sector.

Responsibilities

• Onboarding operators and setting up accounts
• Troubleshoot matching issues and optimise role matches
• Perform account health checks and improve match quality
• Boost low-matching roles and drive customer success metrics

Job description

Company: Candid Operator

Role: Customer Success Manager

Salary: £35,000 - £40,000

Location: Birmingham

Role Overview: Hospo head ready for something new? Or a recruiter who lives and breathes the industry? Read on. You'll be the first voice our operators hear, and first impressions count. Onboarding, match troubleshooting, account health checks, boosting low-matching roles: you'll be over it all. Speedy, accurate, caring and brave enough to challenge. Excellence is our bog standard. It's a startup rocket ride, and we win together!

About Candid Hospitality Candid is a hiring platform built for hospitality. Instead of applying with a CV and waiting to hear back, you create a profile, set what you’re looking for (role, salary, location) and get matched with jobs that actually fit.

When there’s a match, you chat directly with the hiring team - no long application processes, no getting lost in a pile of CVs. It’s a simpler, more direct way to find a role that suits you.