Customer Success Manager

GEM Partnership; England; Hybrid; GBP 60.000 - 75.000; Vollzeit

Zusammenfassung

Mandata is seeking a Customer Success Manager in the North West to build strong customer relationships, drive software adoption, maximise ROI and support long-term account growth and renewals. Predominantly field-based with remote elements, you will be a trusted advisor to a portfolio of clients, working with senior stakeholders to maximise value from the Mandata solution.

This role requires regular travel to client sites across the UK, a full UK driving licence and access to a vehicle.

Qualifikationen

• Experience in transport, logistics or haulage is advantageous.
• Background in Customer Success, Account Management or Renewals.
• Track record with senior decision makers and stakeholders.
• Strong communication and relationship-building skills.
• Commercial awareness with problem-solving ability.
• Interest in technology and digital solutions; deep tech not required.
• Willingness to travel to client sites across the UK; full UK driving licence.

Aufgaben

• Build trusted relationships with key customer stakeholders, including C-suite contacts.
• Manage a portfolio of approximately 45-50 client accounts, ensuring maximum value.
• Identify opportunities for account growth, retention and long-term engagement.
• Foster face-to-face interactions, site visits and account reviews.
• Drive adoption and achievement of ROI objectives.
• Develop and manage Continual Service Improvement Plans (CSIPs).
• Support contract renewals and customer retention activities.
• Analyse customer trends and recommend operational improvements.

Kenntnisse

Customer Success

Account Management

Renewals

Stakeholder Engagement

Communication Skills

Driving Licence

Jobbeschreibung

Customer Success Manager

Salary: Market-leading package designed to attract and retain exceptional talent

Location: Remote/Field-Based (North West Region)

GEM Partnership is delighted to partner exclusively with Mandata, the UK's leading Transport Management System (TMS) provider, supporting more than 7,000 users and helping transport and logistics operators improve efficiency and performance.

Founded in 1974, Mandata has spent over five decades building specialist expertise within transport technology and are the technology partner of choice for 45% of the UK's top 100 road transport companies. With approximately 100 employees, they are now backed by Tenzing, supporting the next phase of growth across the UK and Ireland.

Due to their continued growth, Mandata is seeking a Customer Success Manager in the North West to build strong customer relationships, drive software adoption, maximise customer ROI and support long-term account growth and renewals. Predominantly field-based, you will act as a trusted advisor to a portfolio of customers, working closely with senior stakeholders to maximise software adoption, deliver measurable ROI and identify opportunities for long-term account growth and renewal.

We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles.

The Role

• Build trusted relationships with key customer stakeholders, including C-suite contacts


• Manage a portfolio of approximately 45-50 client accounts, including enterprise-level customers, ensuring clients receive maximum value from the Mandata solution


• Identify opportunities for account growth, retention and long-term customer engagement


• Build strong customer relationships through regular face-to-face interaction, site visits and account reviews


• Drive customer adoption and achievement of ROI objectives


• Develop and manage Continual Service Improvement Plans (CSIPs)


• Support contract renewals and customer retention activities


• Analyse customer trends and recommend operational improvements

The Person

• Experience gained directly within transport, logistics or haulage would be advantageous, although equally relevant backgrounds could include software, telematics or other services supporting the sector


• Experience in Customer Success, Account Management or Renewals


• Track record of engaging with senior decision makers and stakeholders


• Strong communication and relationship-building skills


• Commercially aware with excellent problem-solving capabilities


• An interest in technology and digital solutions is important, although deep technical expertise is not a prerequisite


• Willingness to be out in the field, with regular travel to/from client sites, requiring a full UK driving licence and access to a vehicle

This is a fantastic opportunity to join a growing organisation at an exciting time with genuine opportunities for career development and progression. You will have freedom and autonomy to plan your day and routes to clients and will be a genuine 'difference maker' in the strengthening of client relationships.

This is a remote, field-based role requiring regular travel to client sites. As such, a full UK driving licence and access to a vehicle is essential.