Customer Success Account Manager

Red Door Recruitment; Hatching Green; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Salary up to £35k

Hybrid work: 4 days in office, 1 day W

Bank holidays 25 + 8

Annual bonus potential

Career progression

Flexible environment

Job summary

Red Door Recruitment is seeking a Customer Success Account Manager in Harpenden. The role focuses on managing client accounts, building long-term partnerships, onboarding clients to a market-leading platform and guiding them through the customer lifecycle.

The ideal candidate has experience in customer success, relationship management, or HR technology, and excels at communicating with senior stakeholders. Hybrid work with 1 day remote is offered, plus strong progression opportunities and a

Qualifications

• Experience in Customer Success, Account Management, or client relationship management
• Experience with HR technology or people-related platforms
• Strong written and verbal communication skills
• Proactive, commercially aware with the ability to engage senior stakeholders

Responsibilities

• Manage a portfolio of client accounts and build trusted relationships
• Be the primary point of contact for clients throughout the journey
• Deliver onboarding programmes and support platform implementation
• Guide clients through projects and engagement initiatives
• Collaborate with senior stakeholders to understand objectives and challenges
• Provide strategic advice to maximise platform usage and engagement
• Coordinate client projects and ensure milestones are met
• Maintain accurate client records in the CRM system
• Conduct regular account reviews and identify improvement opportunities
• Keep clients updated on new developments and best practices

Skills

Customer Success

Account Management

Client Relationship

HR Technology

CRM systems

Tools

CRM system

Job description

Customer Success Account Manager | Harpenden | Up to £35k

A fantastic opportunity for an ambitious and organised individual looking to progress within a fast-growing business. This role would suit someone with experience in HR, employee engagement, HR technology, customer success, account management or relationship management who enjoys building long-term client partnerships.

We are recruiting for a Customer Success Account Manager to manage and develop relationships with a portfolio of clients, helping them maximise value from a market-leading platform and supporting them throughout the customer lifecycle.

What’s in it for you?

• Salary: Up to £35k depending on experience
• Hours: Mon-Fri 9am-5.30pm, 4 days in the office, 1 day working from home, with more flexibility available after probation.
• 25 + 8 Bank Holidays
• Potential for annual bonus based on company performance
• Fantastic progression opportunities
• Flexible and relaxed environment

Key Responsibilities:

• Manage a portfolio of client accounts, developing strong and trusted relationships
• Act as the primary point of contact for clients throughout the customer journey
• Deliver onboarding programmes and support successful implementation of the platform
• Guide clients through survey projects and engagement initiatives
• Work closely with senior stakeholders to understand their objectives and challenges
• Provide strategic support and recommendations to maximise platform usage and engagement
• Coordinate client projects and ensure key milestones are delivered successfully
• Maintain accurate client records and account activity within the CRM system
• Deliver regular account reviews and identify opportunities to enhance client outcomes
• Keep clients informed of new developments, features and best practice

What the employer is looking for:

• Previous experience in Customer Success, Account Management, Client Relationship Management, HR, People Operations, Employee Engagement or HR Technology
• Experience building and maintaining long-term B2B client relationships
• Comfortable communicating with senior stakeholders and decision-makers
• Strong project coordination and organisational skills
• Able to understand client needs and provide consultative solutions
• Excellent written and verbal communication skills
• Proactive and commercially aware approach
• Interest in workplace culture, employee engagement, HR or people-related initiatives would be highly advantageous
• Experience within HR, recruitment, learning & development, employee engagement or HR software environments would be particularly beneficial

Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.

Please note due to the number of applications we often receive; only shortlisted applicants will be contacted