Account Manager / Customer Success Manager

Sagoss; Henley-on-Thames; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Benefits

Job summary

Sagoss is hiring an Account Manager / Customer Success Manager in Henley-on-Thames. You will own customer relationships, solve technical challenges and drive value through renewals and upsells.

Work with cross-functional teams including software and hardware to ensure customer outcomes. The role includes on-site and remote support, training delivery, and regular UK travel to client sites.

Qualifications

• Previous account management or client-facing role in IT/software.
• Strong problem-solving and ownership mindset.
• Proficient with Microsoft 365 (Word, Excel, Outlook, Teams).
• Experience identifying and closing upsell or renewal opportunities.
• Ability to deliver customer training on-site and online.

Responsibilities

• Manage a portfolio of key accounts, build strong relationships, and conduct regular reviews.
• Address customer challenges by coordinating internal teams to resolve issues.
• Identify opportunities for value through add-ons, modules or upgrades.
• Develop product knowledge and demonstrate capabilities to customers.
• Translate requirements for technical teams and share market insights.
• Deliver engaging training and onboarding, including webinars and sessions.
• Maintain CRM records and keep account health and pipeline up to date.
• Travel across the UK to meet customers and visit sites.

Skills

Account management

Customer success

Microsoft 365

Upsell

Renewals

Training delivery

Communication

Travel readiness

Problem-solving

Job description

Account Manager / Customer Success Manager Want a customer-facing technology role where you can genuinely own relationships, solve problems and help accounts grow? Join our team at Sagoss, a fast-moving, product-led business where your ideas, judgement and customer focus can make a visible difference.

If you've also worked in the following roles, we'd also like to hear from you: Client Services Manager, Client Relationship Manager, Customer Account Manager, Key Account Manager, Customer Relationship Manager, Client Success Manager, Customer Retention Manager, Customer Experience Manager, Customer Engagement Manager

SALARY: £35,000 to £40,000 per annum + Benefits

LOCATION: Henley-on-Thames, Oxfordshire

JOB TYPE: Full-Time, Permanent

JOB OVERVIEW

This is a fantastic opportunity for an Account Manager / Customer Success Manager who loves building strong relationships, getting stuck into customer challenges and seeing their work make a real commercial impact.

No two days need feel the same. The Account Manager / Customer Success Manager will move between customer meetings, software problem-solving, training, projects, renewals and identifying ways to help accounts get even more value.

Working closely with technical, support, engineering, development, project, sales and finance teams, the Account Manager / Customer Success Manager will have real visibility across the business and the opportunity to deepen their software and technical knowledge.

ABOUT US

Established in 2006, Sagoss Group is a growing, entrepreneurial group made up of three distinctive businesses: Sagoss, Accellerate and Healthium Clinics. Each business operates in a specialist market, creating a varied and commercially interesting environment where finance plays an important role in supporting growth, control and future scalability.

Sagoss is a UK technology business delivering intelligent parking and transport solutions through an integrated platform that combines software, ANPR, payment systems, customer portals and connected hardware.

Accellerate is a medical market-access consultancy that helps healthcare technologies and products move successfully through market-access strategy, regulatory compliance, health economics and related commercial support.

Healthium Clinics is a private, CQC-registered medical and aesthetic clinic in Henley-on-Thames, offering private healthcare, wellness, skin and non-surgical services in a discreet, patient-focused setting.

DUTIES

• Build Trusted Customer Relationships: Take ownership of a portfolio of key accounts, develop strong relationships at operational and senior level, run regular reviews and understand each customer's objectives and future plans
• Own Customer Challenges: Become the person customers can rely on when something needs fixing, investigating issues through software, data and logs and coordinating the right internal teams through to resolution
• Grow Customer Accounts: Spot genuine opportunities to add value through additional services, modules, hardware, sites and upgrades while supporting renewals and annual price reviews
• Become a Product Expert: Develop strong knowledge of the software platform and connected hardware, confidently demonstrate its capabilities and help customers get the most from the technology
• Turn Insight into Action: Translate customer requirements clearly for technical and development teams, share market intelligence and identify recurring issues or opportunities for improvement
• Deliver Training and Onboarding: Provide engaging on-site and online customer training, support successful onboarding and coordinate webinars, user groups and product update sessions
• Keep Projects Moving: Work with project and field engineering teams on installations and upgrades, keeping customers informed and ensuring smooth handovers
• Maintain Clear Account Visibility: Keep CRM records, meeting notes, actions, account health information and pipeline data accurate and up to date
• Represent the Business: Travel regularly across the UK to meet customers, visit sites and build strong face-to-face relationships

CANDIDATE REQUIREMENTS

ESSENTIAL

• Previous account management, customer success or client-facing support experience within an IT or software environment
• Strong problem-solving skills with a track record of taking ownership of customer issues through to resolution
• Software-savvy and highly IT-literate, with confidence using Microsoft 365 including Word, Excel, Outlook and Teams
• Experience identifying and closing upsell or renewal opportunities
• Experience delivering customer training both on site and online
• Excellent written and verbal communication and presentation skills
• Highly organised with the ability to manage changing workloads and priorities
• Full UK driving licence and willingness to travel regularly to customer sites
• Positive, resilient and accountable approach with the confidence to handle challenging conversations pro