Customer Success Manager

We Are InsurTech Women; England; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading SaaS InsurTech firm in London is looking for an experienced Customer Success Manager to enhance client adoption and satisfaction. The ideal candidate will have at least 3 years of experience in Customer Success within SaaS and a track record in the InsurTech sector. This role involves managing client relationships and optimizing underwriting processes. Competitive salary offered, with a dynamic work environment.

Qualifications

• 3+ years in Customer Success within SaaS.
• Experience in InsurTech or an adjacent industry is essential.
• Thrives in fast-paced, high-growth environments.

Responsibilities

• Own the customer lifecycle for a portfolio of clients, from onboarding to ongoing engagement.
• Guide clients to maximize platform adoption and streamline underwriting workflows.
• Build and maintain strong relationships with key stakeholders.

Skills

Customer success management

Communication skills

Problem-solving

Relationship management

Job description

FinPro are partned with a high-growth London-based SaaS InsurTech who are looking for a experienced CSM to join their London office. Their platform streamlines underwriting workflows, improves efficiency and is a market leader across the UK and US.

Role Overview:

The Customer Success Manager will drive client adoption, satisfaction, and retention by ensuring customers fully leverage the platform’s capabilities. Acting as a trusted advisor, the CSM will build strong relationships, help clients optimize underwriting processes, and identify opportunities for expansion.

Key Responsibilities:

• Own the customer lifecycle for a portfolio of clients, from onboarding to ongoing engagement.
• Guide clients to maximize platform adoption and streamline underwriting workflows.
• Build and maintain strong relationships with key stakeholders.
• Identify upsell opportunities and collaborate with sales and product teams.
• Monitor customer health metrics and proactively mitigate churn risk.

Qualifications & Experience:

• 3+ years in Customer Success within SaaS
• Experience in InsurTech or an adjacent industry id essential
• Excellent communication, problem-solving, and relationship management skills.
• Thrives in fast-paced, high-growth environments- ideally have exp in this