Account Manager

Centuro Global; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Centuro Global is seeking an Account Manager to maximise customer value by driving engagement, product adoption, retention and commercial growth. You will act as the strategic relationship owner after onboarding, managing relationships with customer stakeholders and leading Account Success Plans.

You will drive platform adoption, identify upsell opportunities and lead reviews with executives, while monitoring health, risks and opportunities and supporting renewals to maximise Net Revenue

Qualifications

• Enterprise SaaS Account Management experience.
• Commercial growth experience.
• HubSpot or CRM knowledge.
• Stakeholder management.
• Knowledge of SaaS adoption metrics.

Responsibilities

• Develop strategic relationships with customer stakeholders.
• Create and maintain Account Success Plans.
• Drive platform adoption and customer value realisation.
• Identify and close upsell, cross-sell and expansion opportunities.
• Lead account reviews and executive business reviews.
• Monitor customer health, risks and opportunities.
• Support renewals and maximise Net Revenue Retention.
• Maintain accurate CRM records and account plans.

Skills

Customer centric

Commercially minded

Relationship management

Strategic thinking

Communication

Organisation

Accountability

Solution focused

Tools

HubSpot CRM

Job description

Account Manager

Department: Customer Success
Reports to: Chief Customer Officer

Role Purpose

Maximise customer value by driving engagement, product adoption, retention and commercial growth while acting as the strategic relationship owner following customer onboarding.

Core Responsibilities

• Develop strategic relationships with customer stakeholders.

• Create and maintain Account Success Plans.

• Drive platform adoption and customer value realisation.

• Identify and close upsell, cross-sell and expansion opportunities.

• Lead account reviews and executive business reviews.

• Monitor customer health, risks and opportunities.

• Support renewals and maximise Net Revenue Retention.

• Maintain accurate CRM records and account plans.

Key Performance Indicators

• NRR

• GRR

• Customer Retention

• Expansion Revenue

• Platform Adoption

• CSAT & NPS

• Customer Health

• CRM Accuracy

Skills & Behaviours

• Customer centric

• Commercially minded

• Relationship management

• Strategic thinking

• Communication

• Organisation

• Accountability

• Solution focused

Essential Experience

• Enterprise SaaS Account Management experience.

• Commercial growth experience.

• HubSpot or CRM knowledge.

• Stakeholder management.

• Knowledge of SaaS adoption metrics.

Preferred Experience

• Global mobility experience.

• Enterprise customer portfolio.

What Success Looks Like

• High retention.

• Growth in customer revenue.

• Strong adoption.

• Excellent customer satisfaction.

• Accurate account governance.