Customer Success Manager

Zenzero; Chichester; On-site; GBP 35,000 - 50,000; Full time

Job summary

A customer-focused company in Chichester is looking for a Customer Success Manager to enhance customer relationships and ensure satisfaction. This role involves collaborating with sales and technical teams, identifying areas for improvement based on customer feedback, and providing ongoing support throughout the customer lifecycle. The ideal candidate should have over 2 years of experience in a customer-facing position and possess strong communication and problem-solving skills. This is a full-time position suitable for mid-senior level professionals.

Qualifications

• 2+ years of experience in a customer-facing role.
• Ability to work independently and as part of a team.

Responsibilities

• Develop and maintain strong relationships with customers.
• Collaborate with teams to understand customer needs.
• Identify potential areas for improvement based on feedback.
• Provide support to customers for effective service usage.
• Address customer concerns in a timely manner.
• Participate in customer onboarding and ongoing support.
• Ensure awareness of full suite of services.

Skills

Excellent communication skills

Strong interpersonal skills

Problem-solving skills

Analytical skills

Job description

Customer Success Manager

As a Customer Success Manager, you will be responsible for supporting our customers throughout their journey with our company. You will work closely with our sales, marketing, and technical teams to ensure that our customers receive the best possible experience. Your goal will be to help our customers achieve their goals and ensure their satisfaction with our services.

Responsibilities:

• Develop and maintain strong relationships with customers, including regular communication and check-ins to ensure their success and satisfaction with our service
• Collaborate with sales, marketing, and technical teams to understand customer needs and develop strategies for retention and growth
• Identify potential areas of improvement in our service based on customer feedback and work with the technical team to implement changes
• Provide support to customers to help them effectively use our service
• Identify and address customer concerns and issues in a timely and effective manner
• Participate in customer onboarding and provide ongoing support throughout the customer lifecycle
• Ensure customers are aware of our full suite of services and upselling/cross‑selling where possible.

Requirements:

• 2+ years of experience in a customer-facing role
• Excellent communication skills, both verbal and written
• Strong interpersonal skills with the ability to build relationships with customers and internal stakeholders
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills

Seniority Level

Mid-Senior level

Employment Type

Full‑time

Job Function

Customer Service and Information Technology