Customer Success Manager

Ministry of Works and Infrastructure

United Kingdom

Remote

GBP 70,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Private medical insurance

MacBook provided

Home office setup budget

Job summary

Mowt in the United Kingdom is seeking a Customer Success Manager who loves helping SaaS customers succeed. You will be the trusted advisor for 50-80 companies, guiding them to maximise value from Mowt and their Stripe data.

This isn’t a sales role; it’s about building relationships, solving problems, and turning customers into champions. You’ll onboard, drive renewals, conduct quarterly reviews, surface feature requests, and create scalable help content.

Qualifications

3+ years of customer success or account management experience.
Experience with B2B SaaS, preferably analytics or fintech.
Strong understanding of SaaS metrics (MRR, churn, LTV, CAC).
Exceptional communication skills (written and verbal).
Data-driven mindset with ability to analyze customer health metrics.
Self-starter who thrives in a fast-paced environment.
Empathy and patience when dealing with customer issues.

Responsibilities

Onboard new customers and guide them through Stripe integration setup.
Manage relationships with 50-80 accounts using Intercom and HubSpot.
Conduct quarterly business reviews and help customers extract insights from their data.
Identify at-risk customers early and turn things around with proactive support.
Collaborate with product to surface feature requests and customer feedback.
Create help docs, video guides, and resources that scale support efforts.
Drive renewals and expansions (you set them up for success, sales closes).

Skills

Customer success

Account management

Data analysis

Communication

Tools

Intercom

HubSpot

Stripe

Job description

We're looking for a customer success manager who genuinely loves helping people succeed. You'll be the trusted advisor for 50-80 SaaS companies, helping them get the most value from Mowt and their Stripe data.

This isn't a sales role. It's about building relationships, solving problems, and turning customers into champions. You'll work directly with founders and finance teams, using tools like Intercom and HubSpot to stay connected and organized. We hustle hard during the week and celebrate wins together—whether that's hitting retention targets or Friday team dinners.

What You'll Do

Onboard new customers and guide them through Stripe integration setup
Manage relationships with 50-80 accounts using Intercom and HubSpot
Conduct quarterly business reviews and help customers extract insights from their data
Identify at‑risk customers early and turn things around with proactive support
Collaborate with product to surface feature requests and customer feedback
Create help docs, video guides, and resources that scale support efforts
Drive renewals and expansions (you set them up for success, sales closes)

What We're Looking For

3+ years of customer success or account management experience
Experience with B2B SaaS, preferably analytics or fintech
Strong understanding of SaaS metrics (MRR, churn, LTV, CAC)
Exceptional communication skills (written and verbal)
Data-driven mindset with ability to analyze customer health metrics
Self-starter who thrives in a fast-paced environment
Empathy and patience when dealing with customer issues

Bonus Points

Hands-on experience with Stripe—you've seen subscriptions, invoices, webhooks before
Power user of Intercom and HubSpot (workflows, sequences, reporting)
Background in finance, accounting, or business analytics
Worked at an early-stage startup (wore the CS, support, and onboarding hats)
Created customer education content (videos, webinars, help docs)

A Day in the Life