Customer Success Manager: Turn Data into Value for SaaS

Ministry of Works and Infrastructure; United Kingdom; Remote; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Private medical insurance

MacBook provided

Home office setup budget

Job summary

Mowt in the United Kingdom is seeking a Customer Success Manager who loves helping SaaS customers succeed. You will be the trusted advisor for 50-80 companies, guiding them to maximise value from Mowt and their Stripe data.

This isn’t a sales role; it’s about building relationships, solving problems, and turning customers into champions. You’ll onboard, drive renewals, conduct quarterly reviews, surface feature requests, and create scalable help content.

Qualifications

• 3+ years of customer success or account management experience.
• Experience with B2B SaaS, preferably analytics or fintech.
• Strong understanding of SaaS metrics (MRR, churn, LTV, CAC).
• Exceptional communication skills (written and verbal).
• Data-driven mindset with ability to analyze customer health metrics.
• Self-starter who thrives in a fast-paced environment.
• Empathy and patience when dealing with customer issues.

Responsibilities

• Onboard new customers and guide them through Stripe integration setup.
• Manage relationships with 50-80 accounts using Intercom and HubSpot.
• Conduct quarterly business reviews and help customers extract insights from their data.
• Identify at-risk customers early and turn things around with proactive support.
• Collaborate with product to surface feature requests and customer feedback.
• Create help docs, video guides, and resources that scale support efforts.
• Drive renewals and expansions (you set them up for success, sales closes).

Skills

Customer success

Account management

Data analysis

Communication

Tools

Intercom

HubSpot

Stripe

Job description

Mowt in the United Kingdom is seeking a Customer Success Manager who loves helping SaaS customers succeed. You will be the trusted advisor for 50-80 companies, guiding them to maximise value from Mowt and their Stripe data.

This isn’t a sales role; it’s about building relationships, solving problems, and turning customers into champions. You’ll onboard, drive renewals, conduct quarterly reviews, surface feature requests, and create scalable help content.