Customer Success Manager

Global One; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading customer success firm in Greater London is seeking a Customer Success Manager to enhance client satisfaction and promote product value. The role involves working closely with clients to address concerns, fostering strong business relationships, and promoting services. Ideal candidates should have proven experience in customer success, excellent communication skills, and the ability to manage diverse teams. A degree in communications or marketing is preferred. This position offers opportunities for both professional growth and client interaction.

Qualifications

• Proven work experience as a Customer Success Manager or similar role.
• Exceptional ability to communicate and foster positive business relationships.
• Experience in managing a diverse group and training each according to company standards.

Responsibilities

• Process milestones for the clients and employees to work toward.
• Assist customers with setting up and navigating programs or software.
• Promote the value of the product.

Skills

Customer relationship management

Brand promotion

Communication

Technical skills

Accountability

Training management

Education

Communications or marketing degree

Job description

A Customer Success Managers responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself.

Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction while they are an active account with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.

Requirements

• Proven work experience as a Customer Success Manager or similar role
• Experience working with brand image and promoting value through customer experience
• Exceptional ability to communicate and foster positive business relationships
• Technical skills required, as they relate to the use of the product or service
• Accountability and personal organization are essential
• Experience in managing a diverse group and training each according to company standards
• A communications or marketing degree is preferred

Responsibilities

• Process milestones for the clients and employees to work toward
• Assist customers with setting up and navigating programs or software
• Promote the value of the product
• Upsell services and products with the brand image
• Promote value through customer experience
• Assist in creating training courses and educational materials
• Review customer complaints and concerns and seek to improve the customer experience