Customer Success Manager

Brook Street; Belfast; On-site; GBP 80,000 - 100,000; Full time

Job summary

A recruitment agency is looking for an Online Customer Success Manager to enhance relationships with corporate clients and ensure customer satisfaction. The role involves onboarding new clients, engaging with current ones, and reactivating lapsed clients. Candidates should have at least 2 years of experience in customer success and possess strong communication and organizational skills. Offers flexible working hours and a collaborative environment.

Benefits

Competitive salary

Performance bonuses

Flexible working hours

Collaborative work environment

Qualifications

• At least 2 years' experience in customer success, retention, or CRM (ideally in e-commerce).
• Strong relationship-building skills with business and corporate clients.
• Highly organised with the ability to manage multiple priorities.

Responsibilities

• Deliver exceptional customer service to support retention, satisfaction, and revenue growth.
• Proactively engage with clients to understand needs, drive usage, and identify growth opportunities.
• On board new customers and ensure a smooth roll out of our products and services.
• Reconnect with declining or inactive clients to win back business.

Skills

Relationship-building

Communication

Customer-first mindset

Organizational skills

Job description

Overview

Brook Street Recruitment is working with our North Belfast client to recruit a new full time and permanent Online Customer Success Manager.

The candidate hired for this job will play a key role in building and maintaining strong relationships with our high-value corporate and business clients.

You'll be part of the company Welcome Strategy, on boarding new customers, nurturing existing ones, and re-engaging lapsed clients to boost satisfaction, loyalty, and lifetime value.

Responsibilities

• Deliver exceptional customer service to support retention, satisfaction, and revenue growth.
• Proactively engage with clients to understand needs, drive usage, and identify growth opportunities.
• On board new customers and ensure a smooth roll out of our products and services.
• Reconnect with declining or inactive clients to win back business.
• Collaborate with internal teams, sharing customer insights to support ongoing improvements.
• Handle inquiries via phone, email, and web chat with speed and professionalism.
• Maintain accurate CRM records and contribute to process improvements.
• Provide strategic support to help clients achieve their goals using our solutions.

About You

• Strong relationship-building skills with business and corporate clients.
• Team player who thrives in a fast-paced, high-volume environment.
• Excellent communicator with a customer-first mindset and empathetic approach.
• At least 2 years' experience in customer success, retention, or CRM (ideally in e-commerce).
• Highly organised with the ability to manage multiple priorities.

What We Offer

• Competitive salary + performance bonuses (salary can be disclosed on application).
• Flexible working hours.
• Collaborative and inclusive work environment.

Please send CV to Colleen Farquharson via the apply link.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.