Customer Success & Logistics Administrator

Encirc Ltd; Derrylin; On-site; GBP 31,000 - 33,000; Full time

Benefits offered by this job

Annual leave package

Onsite gym

MyBenefits discounts

Employee wellbeing programme

Pension up to 7%

Life cover 3x salary

Subsidised onsite staff restaurant

Free onsite parking

Electric car salary sacrifice

Onsite electric car charging

Cycle to work scheme

Private medical insurance (optional)

Critical illness cover (optional)

Social club

Job summary

Encirc Ltd in Derrylin, Co Fermanagh, is hiring a Customer Excellence Administrator on a permanent basis (£31-33K per year). You will manage orders, deliveries, stock placement and support the Account Management team to ensure accurate, timely deliveries and proactive communication with customers.

Role involves reporting, processing feedback, handling complaints, and assisting with investigations. Onsite benefits include gym access, pension, and staff discounts.

Qualifications

• Experience in a fast-paced customer service environment.
• Knowledge/experience with SAP MM or similar MRP system.
• Solid working knowledge of MS Office, especially Excel.
• Understanding of financial decision making.
• Ability to use own initiative and to plan/adapt to business needs.

Responsibilities

• Manage day-to-day customer service tasks: orders, deliveries, stock placement, and support for Account Management.
• Ensure timely and accurate deliveries; monitor shipments and resolve conflicts; keep customers informed.
• Compile reports, maintain records, expedite orders via internal/external liaison, and handle customer feedback and complaints.

Skills

Fast-paced environment

Finance awareness

Initiative

Plan & adapt

Customer service

MS Office (Excel)

Attention to deliveries

Tools

SAP Material Management

MS Office (Excel)

Job description

Encirc Ltd in Derrylin, Co Fermanagh, is hiring a Customer Excellence Administrator on a permanent basis (£31-33K per year). You will manage orders, deliveries, stock placement and support the Account Management team to ensure accurate, timely deliveries and proactive communication with customers.

Role involves reporting, processing feedback, handling complaints, and assisting with investigations. Onsite benefits include gym access, pension, and staff discounts.