Customer Success Lead, Risk Solutions

Bottomline Technologies, Inc.; Reading; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Bottomline Technologies, Inc. is hiring a Customer Success Manager for Risk Solutions in Reading. You will manage a portfolio of customers, protect revenue, and drive renewal opportunities while identifying upsell potential. The role requires cross‑functional collaboration with sales, support, and product teams to resolve issues.

You will monitor health scores, communicate effectively with stakeholders, and lead campaigns to enhance customer engagement and retention.

Qualifications

• 3+ years in SaaS Customer Success or Account Management, with a commercial mindset.
• Strong data analysis skills to identify trends and drive retention.
• Experience in executing one-to-many campaigns (email, webinars, playbooks).
• Proven ability to hit the ground running and drive impact quickly.
• Confident communicator with strong stakeholder management.
• Background in fraud prevention, financial crime, risk management and payments industry.
• Willingness to engage cross‑functionally to protect revenue and growth.

Responsibilities

• Develop long‑term relationships with customers and protect revenue.
• Act as strategic advisor to identify upsell and cross‑sell opportunities.
• Monitor customer health, address issues, and drive renewal opportunities.
• Coordinate with sales, support and product to resolve inquiries and issues.
• Track engagement metrics and prepare insights on CS initiatives.

Skills

SaaS Customer Success

Account Management

Data analysis

Upsell & cross-sell

Stakeholder management

Fraud/risk knowledge

Payments industry knowledge

Campaign execution

Process-oriented

Effective communication

Job description

Bottomline Technologies, Inc. is hiring a Customer Success Manager for Risk Solutions in Reading. You will manage a portfolio of customers, protect revenue, and drive renewal opportunities while identifying upsell potential. The role requires cross‑functional collaboration with sales, support, and product teams to resolve issues.

You will monitor health scores, communicate effectively with stakeholders, and lead campaigns to enhance customer engagement and retention.