Risk Solutions CSM: Drive Growth & Customer Delight

Bottomline; Reading; On-site; GBP 50,000 - 70,000; Full time

Job summary

Bottomline is seeking a Customer Success Manager for the Risk Solutions portfolio in Reading. You will act as the primary contact, drive customer outcomes, and champion a consultative approach to maximize value and retention across the customer journey.

You will collaborate with Sales, Support, and Product to resolve issues, promote adoption, and identify expansion opportunities. A data-driven mindset and strong stakeholder management are essential.

Qualifications

• 3+ years in SaaS Customer Success or Account Management.
• Strong data analysis skills with ability to identify trends.
• Commercial mindset with upsell/cross-sell focus.

Responsibilities

• Develop long-term relationships with customers and protect revenue.
• Act as strategic advisor to identify upsell opportunities.
• Monitor customer health scores and address potential issues.
• Prepare reports on customer success initiatives and outcomes.

Skills

SaaS Customer Success

Account Management

Data Analysis

Upsell Cross-sell

Stakeholder Management

Cross-functional Collaboration

Tools

CRM software

BI tools

Job description

Bottomline is seeking a Customer Success Manager for the Risk Solutions portfolio in Reading. You will act as the primary contact, drive customer outcomes, and champion a consultative approach to maximize value and retention across the customer journey.

You will collaborate with Sales, Support, and Product to resolve issues, promote adoption, and identify expansion opportunities. A data-driven mindset and strong stakeholder management are essential.