Risk Solutions CSM: Drive Growth & Delight Customers

Bottomline; Theale; On-site; GBP 42,000 - 68,000; Full time

Job summary

Bottomline is seeking a Customer Success Manager for the Risk Solutions division in Theale (Reading), UK. The role focuses on optimizing the customer experience, protecting revenue, and driving expansion through cross-sell opportunities across the customer portfolio.

You will lead monthly reviews, monitor health metrics, and collaborate with Sales, Support, and Product to ensure successful outcomes and measurable growth for customers.

Qualifications

• 3+ years in SaaS Customer Success or Account Management.

Responsibilities

• Develop long-term relationships with customers, understanding their business needs.
• Protect the revenue and maximise renewal opportunities. Act as a strategic advisor, identifying opportunities for upselling and cross-selling.
• Monitor customer health scores and proactively address potential issues.
• Be the internal voice to raise awareness if there is risk and drive the teams to mitigate it.
• Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally.
• Serve as the main point of contact for customer inquiries and concerns.
• Work cross-functionally with sales, support, and product teams to resolve customer issues.
• Monitor customer engagement metrics, churn rates, and overall satisfaction.
• Prepare reports and insights on customer success initiatives.

Skills

SaaS Customer Success

Account Management

Job description

Bottomline is seeking a Customer Success Manager for the Risk Solutions division in Theale (Reading), UK. The role focuses on optimizing the customer experience, protecting revenue, and driving expansion through cross-sell opportunities across the customer portfolio.

You will lead monthly reviews, monitor health metrics, and collaborate with Sales, Support, and Product to ensure successful outcomes and measurable growth for customers.