Churn-Risk & Customer Success Associate

Bottomline Technologies, Inc.; Reading; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

Bottomline Technologies, Inc. is seeking a Customer Success Administrator to manage the churn log and support accurate forecasting for renewal risk. You will report to the Director, Customer Success and collaborate with internal teams to protect revenue.

In this hybrid role based in Theale, you will handle multiple priorities, communicate effectively across channels, and contribute to project outcomes. This is an entry level position with growth opportunities in customer success.

Qualifications

• Entry level role with emphasis on customer interactions.
• Experience in customer-facing roles is helpful but not required.
• Hybrid role; in Theale office, 3 days per week.
• Commitment to equal opportunity employment.

Responsibilities

• Own the churn log, ensure accuracy and complete data entries.
• Identify and report High-Risk figures to the Director weekly.
• Provide a monthly movement summary for risk and churn pending.
• Build relationships with key internal stakeholders across teams.
• Share best practices to improve processes and outcomes.
• Lead or assist projects to enhance customer value and revenue.

Skills

Customer success

Communication

Time management

Stakeholder management

Attention to detail

Multitasking

Team player

Learning mindset

Tools

Word

Excel

PowerPoint

Job description

Bottomline Technologies, Inc. is seeking a Customer Success Administrator to manage the churn log and support accurate forecasting for renewal risk. You will report to the Director, Customer Success and collaborate with internal teams to protect revenue.

In this hybrid role based in Theale, you will handle multiple priorities, communicate effectively across channels, and contribute to project outcomes. This is an entry level position with growth opportunities in customer success.