Customer Success Associate - Churn & Renewal Focus

Bottomline; Reading; Hybrid; GBP 17,000 - 21,000; Full time

Job summary

Bottomline in Reading, United Kingdom, is hiring a Customer Success Administrator for a hybrid role based in Theale. You will own the churn log and ensure accurate renewal information, reporting risk and churn data for forecasting.

You will build trust with internal teams, maintain up-to-date churn insights, and support project outcomes under the Director of Customer Success. This entry level position welcomes diverse career stages and aims to protect revenue while growing customer value.

Qualifications

• Customer-facing experience required or demonstrated
• Ability to manage multiple priorities and activities
• Excellent verbal and written communication with internal stakeholders
• Organized with high attention to detail and time management skills

Responsibilities

• Manage the churn log, ensure accuracy and complete data fields
• Identify and report High-Risk weekly numbers to Director
• Provide a monthly summary of churn/risk movements
• Build relationships with key stakeholders across internal teams
• Develop and share best practices to improve processes
• Undertake assigned projects to enhance customer value and revenue

Skills

Customer relationships

Communication skills

Multitasking

Verbal communication

Written communication

Attention to detail

Stakeholder management

Team player

Learning mindset

MS Office

Finance/payments knowledge

Tools

PowerBI

Job description

Bottomline in Reading, United Kingdom, is hiring a Customer Success Administrator for a hybrid role based in Theale. You will own the churn log and ensure accurate renewal information, reporting risk and churn data for forecasting.

You will build trust with internal teams, maintain up-to-date churn insights, and support project outcomes under the Director of Customer Success. This entry level position welcomes diverse career stages and aims to protect revenue while growing customer value.