Strategic Customer Success Manager — Growth & Retention

Bottomline; England; On-site; GBP 55,000 - 85,000; Full time

Job summary

Bottomline Technologies seeks a Customer Success Manager for Rest of World Banking to optimise the customer experience, drive engagement, and protect revenue across the assigned portfolio.

You will act as a strategic advisor, collaborating with Sales, Support and Product, monitoring health metrics, conducting monthly reviews, and identifying opportunities to renew and upsell, ensuring customers achieve their goals and derive maximum value from Bottomline solutions.

Qualifications

• 3-5+ SaaS Customer Success or Account Management experience.
• Demonstrated commercial mindset, with an understanding of selling moments.
• Process orientation, with a keen focus on Customer goal achievement KPI's.
• Experience of using data to drive growth and retention campaigns.

Responsibilities

• Manage customer portfolio and drive retention.
• Develop long-term relationships and identify upsell opportunities.
• Monitor health scores and address potential issues.
• Provide monthly reviews and insights to customers.
• Collaborate with sales, support and product to resolve issues.

Skills

SaaS Customer Success

Account Management

Job description

Bottomline Technologies seeks a Customer Success Manager for Rest of World Banking to optimise the customer experience, drive engagement, and protect revenue across the assigned portfolio.

You will act as a strategic advisor, collaborating with Sales, Support and Product, monitoring health metrics, conducting monthly reviews, and identifying opportunities to renew and upsell, ensuring customers achieve their goals and derive maximum value from Bottomline solutions.