Customer Success Lead: Loyalty & Partner Platforms

Jobgether; United Kingdom; Remote; GBP 78,000 - 112,000; Full time

Benefits offered by this job

Fully remote

Equity participation

qiibee tokens (QBX)

40‑hour workweek

24 days annual leave

Job summary

Jobgether is seeking a strategic Head of Customer Success for its partner B2B loyalty platform. You will own onboarding, lifecycle management, and optimization, coordinating with sales and cross-functional teams in a fully remote setting.

As the first dedicated CS hire, you will design scalable processes, implement AI-assisted workflows, and drive customer satisfaction and retention across time zones.

Qualifications

• Fluent in German and English with strong written and verbal communication.
• 5+ years in customer success, account management, or partner onboarding in SaaS/loyalty/payments.
• Experience guiding onboarding, implementation, launch, and ongoing engagement.

Responsibilities

• Own end-to-end onboarding for B2B customers, from setup through launch and ongoing success.
• Guide partners through launch checklist, integration, balance top-ups, and reviews.
• Manage relationships with active customers, ensuring maximum value from loyalty partnerships.
• Collaborate with sales to align CS strategies, define KPIs, and drive growth.
• Improve campaign visibility and performance across partner channels.
• Ensure brand-compliant communications and assets; maintain CRM in HubSpot.
• Log interactions, enrich data, and maintain clean pipelines using AI.
• Conduct regular reviews, analyze data, and identify engagement improvements.
• Draft responses and leverage AI to resolve issues and direct to knowledge resources.
• Prepare asynchronous updates and document decisions across distributed teams.
• Build scalable CS processes for long-term function development.

Skills

German fluency

English fluency

CS experience

SaaS experience

HubSpot

API integrations

AI workflows

Remote collaboration

Cross-functional

Remote work

Tools

Claude AI

Job description

Jobgether is seeking a strategic Head of Customer Success for its partner B2B loyalty platform. You will own onboarding, lifecycle management, and optimization, coordinating with sales and cross-functional teams in a fully remote setting.

As the first dedicated CS hire, you will design scalable processes, implement AI-assisted workflows, and drive customer satisfaction and retention across time zones.