Global Head of Customer Operations & Onboarding

Partnerize; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Job summary

Partnerize, based in London, is seeking a Vice President, Customer Operations to lead global onboarding, support, and delivery operations for the post-sale lifecycle.

Reporting to the CRO, this role translates strategy into execution, optimizes time-to-value, enforces SLAs, and drives margins and NRR through AI-enabled processes and scalable services.

Collaborate with Sales, Product and Customer Success to expand accounts and improve retention.

Qualifications

• 6+ years leading customer operations and tech integrations in SaaS.
• Experience managing multi-disciplinary operational teams.
• Hands-on automation, modern support stacks and AI workflows.
• Strong analytics using TTV, SLAs, CSAT and margins.
• Proven ability to partner with Sales, Product and Customer Success.
• OGSM or similar strategic framework experience.

Responsibilities

• Oversee onboarding and technical integrations for global clients.
• Direct multi-tier global technical support operations with SLA adherence.
• Manage services delivery operations and optimize margins and utilization.
• Lead teams across onboarding, support, and delivery with KPI governance.
• Collaborate with Sales, Product and Customer Success to grow accounts.

Skills

Leadership

ITIL governance

Cross-functional leadership

AI workflows

Data analytics

Stakeholder collaboration

Sales alignment

Tools

Asana

Zendesk

Jira

Salesforce

Job description

Partnerize, based in London, is seeking a Vice President, Customer Operations to lead global onboarding, support, and delivery operations for the post-sale lifecycle.

Reporting to the CRO, this role translates strategy into execution, optimizes time-to-value, enforces SLAs, and drives margins and NRR through AI-enabled processes and scalable services.

Collaborate with Sales, Product and Customer Success to expand accounts and improve retention.