Customer Success Executive — Research Projects Lead

Askable; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading user research platform in London is seeking a Customer Success Executive. This role focuses on the recruitment and fulfilment of research projects for clients like Mastercard and BBC. You will serve as the first point of contact, conduct feasibility checks, and help onboard new clients. The ideal candidate has at least 2 years of experience in customer support and excellent communication skills. This position offers a competitive salary and additional perks like international travel opportunities.

Benefits

Competitive Salary

Uncapped competitive commission

28 days holiday

15 extra days paid leave

Opportunities for international travel

Qualifications

• 2+ years of experience in customer support, ideally in SaaS, tech, or research.
• Ability to manage your own workflow and solve problems on your own.
• Willingness to grow and improve continuously.

Responsibilities

• Act as the first point of contact for clients and researchers.
• Review studies and proactively flag risks or ethical concerns.
• Deliver training sessions for new clients on the platform.

Skills

Clear written and verbal communication

Organized multitasker

Tech-savvy

Familiar with UX research workflows

Tools

CRMs

Spreadsheets

Slack

Notion

Job description

A leading user research platform in London is seeking a Customer Success Executive. This role focuses on the recruitment and fulfilment of research projects for clients like Mastercard and BBC. You will serve as the first point of contact, conduct feasibility checks, and help onboard new clients. The ideal candidate has at least 2 years of experience in customer support and excellent communication skills. This position offers a competitive salary and additional perks like international travel opportunities.