Customer Success Specialist

Open; London; Remote; GBP 30,000 - 50,000; Full time

Job summary

An innovative insurtech company is looking for passionate individuals to join their Customer Success team in the UK. This remote role offers a unique opportunity to shape the customer experience for Mobile, Contents, and Travel insurance. You'll provide world-class support, leveraging international tools to deliver fast and helpful interactions. Join a high-growth company that values collaboration and impact, where you'll have access to competitive salaries, career development opportunities, and a flexible work culture. If you're driven by making a difference in insurance, this is the role for you!

Benefits

Employee Share Scheme

Flexible Work Culture

Professional Development Allowance

Career Development Opportunities

Qualifications

• Experience in customer service or support roles.
• Strong communication skills for effective interaction.

Responsibilities

• Assist customers with inquiries and policy management via chat and email.
• Explain benefits and coverage details of insurance products.

Skills

Customer Support

Communication Skills

Problem-Solving

Education

High School Diploma

Bachelor's Degree

Tools

Digital Self-Service Tools

Job description

About Open

Open is an insurtech on a mission to deliver the best insurance experiences for the world.
Founded in Australia, we've expanded globally and are now growing rapidly in the UK - partnering with some of the country's leading consumer brands. And we're just getting started.
We're proud to be a certified B Corporate, using business as a force for good. Our AI-powered platform makes insurance more transparent, affordable, and customer-friendly - and we're building a global team that's curious, kind and driven by impact.

What you'll do

Join our UK Customer Success team as we grow our local presence and bring world-class support to more customers. Backed by our international tools and team, you'll help shape a standout service experience in the UK.

Support is focused on Mobile, Contents and Travel insurance customer exclusively via chat and email, delivering fast, clear, and helpful interactions.

Key responsibilities include:

• Assisting customer with enquiries and policy management via chat and email
• Explaining the benefits and coverage details of our Mobile, Contents, and Travel insurance products
• Guiding users through our digital self-service tools
• Making quick, accurate policy updates
• Maintaining compliance and ethical customer care
  

Location & Working hours:

• This is a remote role, with access to our hub in London
• Monday to Friday only - no weekend work
• Full-time, with a rotating shift pattern during UK business hours
  

Start Date:

We're aiming for a July 2025 start date, but we're opening up conversations now to meet great people ahead of time.

Why join Open?

You'll be joining a high-growth company at a pivotal moment - helping to shape the UK customer experience working alongside a passionate and collaborate global team.

Here's what to expect:

• Competitive salary and access to our employee share scheme
• A flexible, high-trust culture that supports you to do your best work
• Clear growth pathways and career development opportunities
• Annual professional development allowance (e.g. courses, coaching, fitness)
  

More about us

Open is an AI-powered platform transforming insurance globally - making it more transparent, cost-effective and customer friendly. Since launching in 2016, we've grown into a certified B Corporation, using business as a force for good.

We're proud of our open, collaborative and high-performing culture - and we're looking for people who are curious, kind and driven by impact.

We believe in diversity, inclusion and building a team that reflects the communities we serve. If you don't tick every box but feel excited by the role - we encourage you to apply.

Find out more about us here!