Customer Success Executive

Mindset AI; Greater London; Remote; GBP 36,000; Full time

Job summary

An innovative SaaS company is seeking a Customer Success Executive to join their dynamic team. In this role, you will be the primary point of contact for customers, guiding them through their journey from sales prospects to fully engaged users. Your responsibilities will include onboarding, training, and ensuring customers maximize the value of the platform. This role requires a proactive communicator with strong problem-solving skills and a keen attention to detail. Join a forward-thinking team that values collaboration and offers a remote-first work environment, enabling you to thrive in your career while making a significant impact on customer success.

Benefits

Unlimited Holiday

Remote Work Flexibility

Collaborative Team Environment

Qualifications

• 2+ years of Customer Success experience within a SaaS organization.
• Confident communicator with excellent problem-solving skills.

Responsibilities

• Manage customer relationships and support their transition to our platform.
• Engage with customers regularly to ensure they receive needed services.

Skills

Customer Success Management

Communication Skills

Problem-Solving

Attention to Detail

Stakeholder Management

Proactive Communication

Tools

Hubspot

Miro

Jira

Monday.com

Job description

5 days ago Be among the first 25 applicants

Mindset AI is a fast-growing, venture-funded SaaS company and AI agent platform at the forefront of the AI revolution.

Our platform is building a future AI workforce, enabling customers to create AI agents that automates important tasks, makes content searchable, provides instant answers, and integrates into tools like Slack, Teams, and other existing technologies.

Our technology is at the forefront of what’s possible right now, and we’re determined to lead the market and grow fast. This technology is so new that companies like ours are truly defining the ways AI will be used in everyday life.

The Role

The Success team at Mindset do everything we can to enable our customers to be successful and receive a positive experience with our platform. We are a collaborative group who are passionate about customer service and keep the customer at the forefront of all we do.

As a Customer Success Executive, you’ll spend your time understanding the needs of customers, working with them to understand any challenges they face and helping them excel in their organisations using our platform. The Success team works very closely with all customers; we understand what they need and we face their challenges with them, to them we feel like an extension of their teams. When you're not speaking with customers you understand how new features and functionality work and become a platform expert.

You will be responsible for:

• Managing the customer relationship(s) and being their point of contact within Mindset AI.
• Supporting their transition from Sales prospect to fully engaged users of our platform including onboarding and training.
• Introducing our customers to platform functionality and ensuring they’re enabled to get maximum value from everything we have to offer.
• Engaging with customers on a regular and timely basis to make sure they are receiving the service they need.
• Being the customer expert: build a deep understanding of the customer's use case, pain points & goals and voicing this internally.
• Be the platform expert for customers to communicate the functionality and value of everything we deliver correctly and effectively.
• Create consistent communication plans and lead all success meetings with customers (weekly and fortnightly), whilst supporting discovery sessions.
• Full management of the customer's project and timelines of what is happening. Coordinate the activities and take a proactive approach to their projects.

Requirements

• 2+ years of Customer Success experience within a SaaS organisation
• You are a confident and proactive communicator
• You understand excellent customer service with a high level of attention to detail
• Ability to learn SaaS systems quickly such as Hubspot, Miro, Jira and Monday.com
• Excellent problem-solving, communication, and stakeholder management skills.
• You have excellent attention to detail.
• You are able to work under your own initiative.
• You are a highly motivated self-starter with a flexible, can-do attitude
• Work with an incredible international team.
• Responsible holiday - take time off when you need to, there’s no limit, just make sure you hand your work over.
• Remote-first mindset (you can work from anywhere).
• Autonomous team structure (no horrific hierarchies or dictatorships; Everyone’s opinion is hugely valuable).

Salary = £36,000 per annum

Seniority level

• Entry level

Employment type

• Full-time
• Industries: Software Development