Customer Success Executive - London

JR United Kingdom; London; On-site; GBP 30,000 - 35,000; Full time

Job summary

Join a dynamic team as a Customer Success Executive in Central London, where your role is pivotal in ensuring customer satisfaction and retention. This position offers a collaborative and open-minded culture, along with a clear progression plan and industry-leading training. Be part of a high-growth cybersecurity company recognized for its innovative solutions that protect businesses from cyber threats. If you have a customer-first attitude and strong communication skills, this role provides an exciting opportunity to make a real impact in the industry.

Benefits

2-week industry leading training

Collaborative office environment

Opportunities for learning and growth

Qualifications

• Customer-first attitude with a friendly approach.
• Strong communicator with a desire to build relationships.

Responsibilities

• Ensure customer satisfaction and retention through strong relationships.
• Deliver first-class customer service and identify growth opportunities.

Skills

Customer Relationship Management

Communication Skills

Organizational Skills

Time Management

Interpersonal Skills

Job description

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Customer Success Executive - London, london

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Client:

Location:

london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Customer Success Executive

Central London

£30,000 bases salary + OTE

We are on the lookout for an ambitious, relationship-driven customer success executive to join our award winning, high growth clients team.

The Role:

As a Customer Success Executive, you will be the voice of our clients customers within the company. Your role will be to ensure customer satisfaction, retention and long-term success by building strong relationships and providing exceptional support. You will deliver a ‘first class’ customer services and help them maximise the value of our clients services while identifying opportunities for growth.

• Collaborative, open minded social culture and office environment
• Huge opportunity for learning and growth, clear progression plan
• 2-week industry leading role-specific training

About the Client:

Intruder is a high-growth cybersecurity company, providing vulnerability management solutions to over 2,500 customers globally. With cyberattacks increasing every year, Intruder help businesses to effortlessly solve their cybersecurity problems, making it easier to protect data and not get hacked.

Intruder’s innovative security monitoring platform has revolutionised how customers monitor and protect themselves from cyber treats. Their simple cloud-based solution continually scans digital assets, identifies vulnerabilities and offers proactive threat response.

Intruder’s impressive growth has been recognised in Deloitte’s Technology Fast 50, ranking them as one of the 50 fastest-growing technology companies in the UK. They have grown 836% over the last 4 years and are looking for a Customer Success Executive who can supporting their growing customer base.

Partnering within a range of different industries including market leading high street retailers, national car manufacturers and companies such as British Red Cross, Hill & Smith and Ravelin. They enable customers to protect their data and automate processes, whilst reducing costs and risk.

About you:

• A strong “customer first” attitude, with a friendly and service-oriented approach.
• Strong communicator, with a desire to build long-term customer relationships.
• Strong organisational and time-management skills.
• Flexibility to adapt to changing priorities and deadlines.
• Strong interpersonal skills and the ability to collaborate effectively.
• Ability to prioritise and manage workloads effectively to meet KPIs.

At Furza, we’re committed to promoting equality, diversity and inclusion. We encourage and welcome all applications from everyone, irrespective of background or circumstance. Apply today and our talent team will be in touch to support your requirements.