Customer Success Executive

Life Sciences Recruitment; Greater London; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

An innovative bioscience publisher is seeking a dynamic Client Engagement Executive to join their fast-paced team in London. This hybrid role offers the chance to engage with global technology clients while managing account operations and webinars. With a strong focus on customer service, you’ll be empowered to tailor your career path and enjoy a supportive work environment. You'll have opportunities for professional growth, excellent training programs, and a rewarding atmosphere where your contributions are recognized. If you thrive in a collaborative setting and are passionate about science and client relations, this is the perfect opportunity for you.

Benefits

25 days annual leave

Excellent training programs

Career development support

Qualifications

• Minimum 12 months in a B2B account exec or operations role.
• Exceptional attention to detail and customer focus required.
• Experience in a fast-paced environment with strong time management.

Responsibilities

• Act as internal contact for client accounts and manage requests.
• Operational management of 30+ webinars annually.
• Prepare and distribute weekly lead reports for clients.

Skills

Customer Service

Attention to Detail

Time Management

Multi-tasking

B2B Experience

Tools

Project Management System

Webinar Platforms

Website Management

Job description

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Senior Consultant | Experienced Traveller | Ex Professional Golfer | Average Footballer

My client is a specialist online bioscience publisher based in London. We focus on the cutting edge of biomedical R&D, including cell and gene therapy, immuno-oncology and vaccines, and are passionate about delivering high value content in innovative digital formats.

We’re growing quickly and offer a fast-paced environment where talented individuals can create their own career paths. Our clients are global technology companies and we have a fanatical focus to exceptional customer service and to nurturing long-term partnerships with them.

We’re equally passionate about using novel platforms and systems to streamline our business, automating the mundane and leaving our valued team plenty of time for that all-important relationship building.

The role

We’re seeking a client engagement executive with ideally 12-18 month’s experience to join our team full-time. Given the dynamic, fast-paced nature of the business, the role offers almost limitless opportunities for progression. It’s a hybrid role with 2 days per week spent with the team in Southwark (10 mins walk from Waterloo), and the rest at home.

The role will initially include:

• Acting as the internal contact point for all team members to direct information and requests for a specified list of client accounts
• Using our project management system to efficiently manage account and webinar operations
• Operational management of 30+ webinars a year (scheduling and hosting prep calls & pre-records, obtaining all information needed for marketing purposes and presentations etc., on-the-day speaker support, post-webinar reporting)
• Preparation of all webinar reporting, including registration/attendance lists and stats
• Responsibility for all management of specified list of clients (obtaining materials such as adverts, logos etc., answering client queries, arranging and implementing gating forms, lead & readership reporting, detailed checking of all client content)
• Preparation and distribution of weekly lead reports for all clients and managing lead reporting scheduling and processes

We are looking for someone who:

• Has a minimum of 12 months years working in a B2B environment in an account exec or operations role
• Can show evidence of exceptional attention to detail and customer focus
• Has experience of a busy, face-paced and varied role, showing excellent time management and multi-tasking skills
• Can quickly build a strong working knowledge of our website and webinar platforms (amongst others) in order to deliver excellent service to our clients and identify new ways to deliver our services.

What's on offer

You’ll be working with a team of talented, flexible and forward-thinking people. You will be supported throughout your career, tailoring your development through management support, internal & external training courses and on the job training.

• A rewarding environment where success is recognised and you can tailor your own progression path
• Excellent training and development programmes
• 25 days annual leave

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Science

• Industries

  Biotechnology Research and Pharmaceutical Manufacturing

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