Customer Success Executive

Enlist Sales Recruitment; London; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Basic salary up to £35,000

Hybrid working

25 days holiday

Latest tech

Job summary

A recruitment agency in London seeks a Customer Success Executive. In this role, you'll be the first point of contact for customers, help improve the platform, and identify growth opportunities. Ideal for someone with Customer Success experience and communication skills. Salary of up to £35,000, hybrid working, and additional benefits await you.

Qualifications

• 1+ years of experience in a Customer Success or Account Management role.
• Exceptional ability to communicate and foster positive business relationships.
• Open to a culture of innovation and professional development.

Responsibilities

• Act as the customer’s first point of contact and provide feedback to the product team.
• Identify growth opportunities and relay information to the Account Management team.
• Respond to support queries and provide guidance.

Skills

Customer Success experience

Communication skills

Technical skills related to the product

Entrepreneurial spirit

Strong work ethic

Job description

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Overview

My client is a SaaS scale-up based in London who connect companies with vetted freelance specialists across Tech, Marketing & the Creative industries alongside an all-in-one SaaS solution that manages payroll, compliance, bookings and more.

They are looking for a Customer Success Executive with around 1 years’ experience in a Customer Success or Account Management role looking for a role where they can start to really kick start their Customer Success Career.

What the Customer Success Executive will be doing:

• Be the customer’s first point of contact and provide feedback loop to the product team to help improve the platform
• Identify opportunities for growth by relaying information back to the Account Management team
• Respond to support queries, provide answers and be the go-to guide
• Promote the value of the product
• Assist in creating training courses and educational materials
• You will help monitor customer health through available metrics and assessment and carry out follow-up actions as necessary

What the Customer Success Executive should bring:

• Possesses an entrepreneurial spirit
• Proven work experience in a Customer Success role
• Exceptional ability to communicate and foster positive business relationships
• Technical skills required, as they relate to the use of the product or service
• Possess a strong work ethic and relentless attitude to achieve success
• Open to a culture of innovation, professional development and collaborating with others in a team

What the Customer Success Executive will get in return:

You will receive a basic salary of up to £35,000, hybrid working, all the latest tech and 25 days holiday.

What do next:

Apply now and get in touch with Alex.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service, Sales, and Administrative

Industries

• Human Resources Services
• Technology, Information and Media

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