Customer Success Manager

Neulinx; London; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

Join a leading PropTech SaaS company in London as a Customer Success Manager, where you will enhance client relationships and ensure their success with innovative technology. This role demands a proactive approach and a strong understanding of the SaaS landscape, perfect for those looking to make a significant impact in a fast-growing industry. Thrive in a hybrid working environment while collaborating with a dynamic team dedicated to client success.

Benefits

Strong leadership and mentorship

Collaborative and supportive team environment

Opportunities for career development

Qualifications

• 2+ years in SaaS or Customer Success.
• Ideal background in PropTech, FinTech, or SaaS.
• Tech-savvy and organized.

Responsibilities

• Guide clients through onboarding and support.
• Engage with clients to understand business needs.
• Drive account growth and product adoption.

Skills

Customer Relationship Management

Effective Communication

Problem Solving

Data-Driven Decision Making

Proactive Engagement

Tools

HubSpot

Salesforce

Gainsight

Google Sheets

Excel

Job description

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This range is provided by Neulinx. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Neulinx

Driving Growth in London & Austin SaaS & AI | Expert in Sales, Marketing & Digital Talent Acquisition

Customer Success Manager – PropTech SaaS

Location: London (Hybrid: 2 days in-office, 3 days remote)

Are you a proactive and customer-focused professional looking to make an impact in the fast-growing PropTech sector? This is your chance to join a market-leading SaaS company that’s transforming the property industry. As a Customer Success Manager, you’ll play a key role in helping property businesses get the most out of cutting-edge technology, ensuring they achieve their goals and drive long-term success.

What You’ll Be Doing:

• Own the Customer Journey – Guide clients through onboarding, training, and ongoing support, ensuring they get maximum value from the platform.
• Be a Strategic Partner – Proactively engage with clients, understand their business needs, and provide tailored solutions to help them thrive.
• Drive Retention & Growth – Identify opportunities to expand client accounts, introduce new features, and increase product adoption.
• Advocate for Customers – Be the voice of the customer within the company, ensuring feedback contributes to continuous improvement.
• Problem-Solve & Innovate – Anticipate challenges, provide solutions, and keep clients on track to meet their objectives.
• Collaborate & Share Knowledge – Work closely with sales, product, and technical teams to enhance the overall customer experience.

What We’re Looking For:

We’re seeking a commercially minded Customer Success Manager with:

• Experience in SaaS & Customer Success – At least 2 years of experience managing customer relationships in PropTech, SaaS, or a closely related industry.
• Excellent Communication Skills – The ability to simplify complex ideas, build trust, and advocate for client needs.
• Tech-Savvy & Data-Driven – Comfortable using tools like Google Sheets, Excel, CRMs (HubSpot, Salesforce, Gainsight, etc.) to enhance efficiency and decision-making.
• Commercial Awareness & Growth Mindset – Strong ability to spot upselling opportunities and align customer success with business goals.
• Organised & Proactive – Ability to manage multiple client relationships, anticipate needs, and maintain a structured approach.
• Team Player & Problem Solver – Thrives in a collaborative environment and enjoys finding solutions to client challenges.

Industry Backgrounds That Fit:

We’re ideally looking for candidates with PropTech or rental/estate agency SaaS experience, but we’re also open to professionals from other relevant industries, including:

FinTech SaaS – Payment processing, financial management, or property finance software.

Workplace & Facilities Management SaaS – Platforms managing offices, coworking spaces, or corporate real estate.

Analytics & Data SaaS – Business intelligence, data insights, or performance tracking software.

IoT & Automation SaaS – Smart property management, energy optimisation, or automation solutions.

CRM & Customer Success SaaS – Software platforms focused on customer relationship management and success.

Why Join?

Be part of a fast-growing PropTech SaaS company making a real impact in the property sector.

Develop your career in a high-growth environment with strong leadership and mentorship.

Work with a collaborative and supportive team that values innovation and client success.

Ready to Make an Impact?

Apply today through Neulinx and take the next step in your PropTech career!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Real Estate and Software Development

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