Customer Success Executive

Membership Bespoke

Stockton-on-Tees

On-site

GBP 28,000 - 33,000

Full time

14 days+

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Job summary

A leading membership organization in Stockton-on-Tees is looking for a proactive Customer Success Executive to enhance member value and satisfaction. The role involves account management, personalized support, and collaboration with internal teams, ensuring members receive maximum benefits from their memberships. This full-time position offers a competitive salary with excellent benefits.

Qualifications

Experience in customer-facing or account management roles.
Proficiency in CRM systems required.
Familiarity with platforms like Zoom and Microsoft Teams preferred.

Responsibilities

Engage with member organizations via various communication platforms.
Maintain and update member records in the CRM.
Promote member benefits such as events and resources.

Skills

Customer engagement

Interpersonal skills

Communication skills

Consultative selling

Organizational skills

Team collaboration

Tools

CRM systems

Zoom

Microsoft Teams

Job description

2 days ago Be among the first 25 applicants

This range is provided by Membership Bespoke. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Membership Bespoke

Co-Founder of Membership Bespoke, highly experienced international staffing specialist for associations and the membership sector

Customer Success Executive

UK Membership Organisation

Stockton-on-Tees – 4 Days Office, 1 Day Home

Salary: £28,000-£33,000 dependent on experience, plus excellent benefits

Full-Time | Permanent

A well-established and purpose-driven membership organisation is currently seeking a proactive and personable Customer Success Executive to help build strong member relationships and ensure members are receiving maximum value from their membership.

The Role of Customer Success Executive

This is a key member-facing role where you will act as an account manager across a portfolio of members. You'll serve as the main point of contact, delivering tailored support, personalised guidance, and proactive outreach to enhance engagement, satisfaction, and retention.

Key Responsibilities

Proactively engage with a portfolio of member organisations via phone, video calls, email, and face-to-face meetings
Build rapport and trust by establishing regular contact and understanding member needs
Ensure member records are kept up-to-date in the CRM system
Promote membership benefits such as events, resources, and learning programmes
Support onboarding for new members to ensure they are fully integrated into the community
Work closely with internal teams to align messaging and enhance the member experience
Track interactions and feedback to help shape member engagement strategy
Experience in a customer-facing, account management or membership engagement role
Excellent interpersonal and communication skills, with the ability to build trust and rapport across a range of stakeholders
Confident in delivering outbound communications and promoting services in a consultative, value-led way
Organised, detail-oriented, and able to manage multiple priorities simultaneously
A collaborative and flexible mindset with a focus on providing solutions
Experience working within membership bodies, professional associations or the technology sector
Proficiency in using CRM systems to manage contact and engagement data
Familiarity with platforms such as Zoom and Microsoft Teams
Awareness of enterprise software or B2B technology environments

To apply for the role, please send your CV

Due to the volume of applications, we are only able to contact successful applicants. Therefore, if you have not heard from us within 10 working days, please deem your application as unsuccessful on this occasion.

Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.

Seniority level