Customer Success Coordinator — Hybrid, Tech & Impact

Named Later; Manchester; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Hybrid working

25 days holiday

Job summary

Named Later is recruiting a Customer Service Coordinator for a UK-leading technology business focused on sustainability and social impact. You’ll join a team shaping how client service moves from reactive to proactive, supporting IT hardware and software for public and private sector clients, from quote to delivery and disposal.

The role covers client liaison, requirements ownership, quotes, orders, CRM updates, and reporting. Hybrid pattern with three on-site days in North Manchester.

Qualifications

• Experience in client service or an administrative role with a track record of strong support.
• Excellent written and verbal communication, and a confident, professional manner.
• Organised, detail-oriented, and comfortable juggling priorities.
• Competent across Microsoft Office and CRM systems.
• Proactive and adaptable, whether working independently or as part of a team.

Responsibilities

• Being the first port of call for client queries, and keeping relationships warm and professional.
• Owning client requirements after sales through to delivery, making sure nothing falls through the cracks.
• Helping prepare quotes, proposals, statements of work and client packs.
• Processing sales and purchase orders, and managing bookings and service requests.
• Keeping the CRM accurate and tracking requests through to completion.
• Supporting sustainability and social value reporting.

Skills

Client service experience

Strong communication

Organised

CRM familiarity

Tools

Microsoft Office

CRM systems

Job description

Named Later is recruiting a Customer Service Coordinator for a UK-leading technology business focused on sustainability and social impact. You’ll join a team shaping how client service moves from reactive to proactive, supporting IT hardware and software for public and private sector clients, from quote to delivery and disposal.

The role covers client liaison, requirements ownership, quotes, orders, CRM updates, and reporting. Hybrid pattern with three on-site days in North Manchester.