Client Services & Operations Coordinator — Hybrid

Yourdigitalfuture; Barnstaple; Hybrid; GBP 32,000 - 39,000; Full time

Job summary

Yourdigitalfuture is seeking a organised Client Services Coordinator to join their Barnstaple team in a hybrid role. You will coordinate client communications, manage enquiries, and help keep records and processes accurate and efficient across the business.

You will triage tickets, answer calls, manage a shared inbox and support the wider Operations team to ensure deadlines and service levels are met. A relevant qualification or demonstrable experience is preferred.

Qualifications

• Experience in administration and client communication, supported by a relevant qualification, degree or equivalent demonstrable experience.

Responsibilities

• Triaging incoming support tickets and allocating to the right team members.
• Answering calls and directing enquiries to the correct person or team.
• Managing the shared inbox and directing client or supplier enquiries.

Skills

Administration

Client communication

Organisation

Education

Relevant qualification

Degree or equivalent

Tools

Ticketing system

Microsoft Office (Outlook, Word, Excel, Teams, SharePoint)

Job description

Yourdigitalfuture is seeking a organised Client Services Coordinator to join their Barnstaple team in a hybrid role. You will coordinate client communications, manage enquiries, and help keep records and processes accurate and efficient across the business.

You will triage tickets, answer calls, manage a shared inbox and support the wider Operations team to ensure deadlines and service levels are met. A relevant qualification or demonstrable experience is preferred.