Customer Success Associate — AI SaaS, Career Growth

Flourish; Leeds; On-site; GBP 26,000 - 38,000; Full time

Job summary

Flourish in Leeds is seeking a Customer Success Executive to help clients maximise value from our award-winning AI-powered SaaS platform. You will build lasting relationships, support customers through onboarding and adoption, and become a trusted partner who helps them achieve their goals and realise strong ROI.

You’ll receive full training, work with experienced leaders, and gain exposure to customer success and commercial growth.

Qualifications

• Strong communicator who enjoys working with people and helping others succeed.
• Open to training and development in customer success and SaaS.
• Desire to build long-term career in growing technology business.

Responsibilities

• Build and maintain relationships with customers.
• Support onboarding and implementation.
• Engage with customers via phone, email and virtual meetings.
• Understand customer goals and maximise value from the platform.
• Monitor customer satisfaction and identify improvement opportunities.
• Collaborate with internal teams to achieve outcomes.
• Manage and develop your own portfolio of customer accounts.

Education

Graduate with leadership experience

Job description

Flourish in Leeds is seeking a Customer Success Executive to help clients maximise value from our award-winning AI-powered SaaS platform. You will build lasting relationships, support customers through onboarding and adoption, and become a trusted partner who helps them achieve their goals and realise strong ROI.

You’ll receive full training, work with experienced leaders, and gain exposure to customer success and commercial growth.