Entry Level Customer Success Executive (HF1361688)

Flourish; Leeds; On-site; GBP 26,000 - 38,000; Full time

Job summary

Flourish in Leeds is seeking a Customer Success Executive to help clients maximise value from our award-winning AI-powered SaaS platform. You will build lasting relationships, support customers through onboarding and adoption, and become a trusted partner who helps them achieve their goals and realise strong ROI.

You’ll receive full training, work with experienced leaders, and gain exposure to customer success and commercial growth.

Qualifications

• Strong communicator who enjoys working with people and helping others succeed.
• Open to training and development in customer success and SaaS.
• Desire to build long-term career in growing technology business.

Responsibilities

• Build and maintain relationships with customers.
• Support onboarding and implementation.
• Engage with customers via phone, email and virtual meetings.
• Understand customer goals and maximise value from the platform.
• Monitor customer satisfaction and identify improvement opportunities.
• Collaborate with internal teams to achieve outcomes.
• Manage and develop your own portfolio of customer accounts.

Education

Graduate with leadership experience

Job description

Are you ambitious, people-focused, and looking for a career where your hard work can accelerate your progression?

Do you enjoy building relationships, helping people, and being part of a fast-paced, growing business?

Want to join an award-winning AI company that's transforming how businesses grow and succeed?

We're working with a high-growth technology company based in Leeds that is changing the way businesses use AI to drive commercial success. Their platform helps clients achieve an average 8:1 return on investment, they've recently received industry recognition for their innovative use of AI, and generated over £3.5 million in revenue last year alone.

Backed by private equity and with ambitious growth plans ahead, they're now looking to invest in the next generation of Customer Success talent.

The Role

As a Customer Success Executive, you'll be responsible for helping customers get the most value from the platform. You'll build strong relationships, support customers throughout their journey, and become a trusted partner who helps them achieve their goals.

This is a fantastic opportunity for someone looking to build a long-term career within the SaaS and technology sector. You'll receive full training, work closely with experienced leaders, and gain exposure to both customer success and commercial growth.

Your responsibilities will include:

• Building and maintaining strong relationships with customers
• Supporting customers during onboarding and implementation
• Regularly engaging with customers via phone, email and virtual meetings
• Understanding customer goals and helping them maximise value from the platform
• Monitoring customer satisfaction and identifying opportunities to improve their experience
• Working collaboratively with internal teams to ensure customers achieve the best possible outcomes
• Managing and developing your own portfolio of customer accounts

Whilst this role focuses on customer success and relationship management, there is a clear progression path in place, with opportunities to move into Senior Customer Success, Account Management and other commercial roles as you develop.

Who We're Looking For

Previous SaaS or Customer Success experience isn't essential.

What matters most is that you're a strong communicator who enjoys working with people, building relationships, and helping others succeed.

You may currently be:

• Working in recruitment and looking for a more customer-focused commercial role
• Coming from retail, hospitality, estate agency or customer service
• A graduate with strong extracurricular achievements or leadership experience
• Working in a people-focused role and looking to break into the technology sector

We're looking for people who are:

• Ambitious and motivated by progression
• Confident communicators who enjoy building relationships
• Empathetic and customer-focused
• Organised and proactive
• Curious, eager to learn and open to feedback
• Positive, resilient and solution-oriented
• Looking to build a long-term career within a growing technology business

What's On Offer?

• Full training and development programme
• Clear progression opportunities
• Opportunity to join an award-winning AI business
• PE-backed company with exciting growth ambitions
• Exposure to one of the fastest-growing sectors in technology
• Collaborative, supportive and high-performing team environment

This role is ideal for someone who enjoys working with people, building lasting relationships, and helping customers achieve their goals. With structured development, genuine progression opportunities, and a market-leading AI platform, it's an excellent opportunity to launch a successful career within Customer Success and SaaS.