Customer Success & Admin Coordinator

Johnson's Workwear; Exeter; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Share Save Scheme

Employee wellness programme

Company pension scheme

Life assurance

Training academy for skills growth and

Job summary

Johnsons Workwear seeks a Customer Service Administrator to act as the essential office-based link between customers and the business. You will handle enquiries, resolve issues, and maintain precise records while upholding high standards of customer care.

In this role you will support day-to-day management of customer accounts and assist the team to foster strong customer relationships, contributing to business growth and service excellence.

Qualifications

• Experience in customer service and administration.
• Strong organisational skills with attention to detail.
• Ability to manage files and records accurately.

Responsibilities

• Handle customer enquiries by phone and email within agreed standards.
• Process documentation accurately and maintain files per procedures.
• Support growth by identifying opportunities within existing customers and arranging appointments.
• Act on customer messages and requests promptly.
• Collaborate with Customer Service Executives to provide admin support.
• Undertake ad-hoc duties to support the wider team.

Skills

Customer service

Communication

Administration

Record keeping

Tools

MS Office

Job description

Johnsons Workwear seeks a Customer Service Administrator to act as the essential office-based link between customers and the business. You will handle enquiries, resolve issues, and maintain precise records while upholding high standards of customer care.

In this role you will support day-to-day management of customer accounts and assist the team to foster strong customer relationships, contributing to business growth and service excellence.