Customer Success & Admin Coordinator - Office-Based

Johnsons Workwear; Exeter; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Share Save Scheme

Employee wellness programme

Company pension scheme

Life assurance

Access to training academy

Job summary

Johnsons Workwear in Exeter is seeking a Customer Service Administrator to act as a key office-based link between our customers and the business. You will respond to customer enquiries, resolve issues, maintain accurate records and ensure high standards of customer care in line with our commitments.

The role supports effective day-to-day management of customer accounts and fosters strong customer relationships, with opportunities for training and progression within an employee-focused

Qualifications

• Handling customer calls in line with agreed schedules and service standards
• Processing documentation accurately and maintaining files and records in accordance with company procedures
• Supporting business growth by identifying opportunities within the existing customer base and arranging appointments where appropriate
• Actioning messages and customer requests promptly and accurately
• Working closely with and providing administrative support to the Customer Service Executives
• Undertaking ad-hoc duties as required to support the wider team

Responsibilities

• Handling customer calls in line with agreed schedules and service standards
• Processing documentation accurately and maintaining files and records in accordance with company procedures
• Supporting business growth by identifying opportunities within the existing customer base and arranging appointments where appropriate
• Actioning messages and customer requests promptly and accurately
• Working closely with and providing administrative support to the Customer Service Executives
• Undertaking ad-hoc duties as required to support the wider team

Job description

Johnsons Workwear in Exeter is seeking a Customer Service Administrator to act as a key office-based link between our customers and the business. You will respond to customer enquiries, resolve issues, maintain accurate records and ensure high standards of customer care in line with our commitments.

The role supports effective day-to-day management of customer accounts and fosters strong customer relationships, with opportunities for training and progression within an employee-focused