Customer Specialist Order Manager B2B

Asset Appointments; Huddersfield; On-site; GBP 32,000 - 46,000; Full time

Job summary

Asset Appointments Ltd. is seeking an interim Customer Service & Customs Specialist to join the Huddersfield site. The role will manage the end-to-end UK import/customs declaration process and oversee customer digital procurement portals.

You will act as a key operational link between UK clients, international distributors, and the European HQ, supporting B2B customer activity and ensuring compliant, timely deliveries.

Qualifications

• Proven experience in Order Management, Sales Administration, or Customer Support.
• Hands-on proficiency with ERP order management systems (SAP, Dynamics, Oracle, Sage).
• Strong administrative aptitude, attention to detail and quick learning of digital systems.
• Excellent internal communication, team collaboration and work ethic.

Responsibilities

• Execute full order lifecycle in SAP: entry, price checks, credit checks, invoicing, and order confirmations.
• Liaise with corporate customers, distributors, and external sales engineers via phone and email.
• Administer digital procurement platforms (e.g., SAP Ariba) and partner portals.
• Resolve invoice queries, assist with dunning, and maintain accurate SAP master data.
• Oversee UK import declarations, HS codes, duty calculations, and TSS submissions.

Skills

Order management experience

Sales administration

Customer support

ERP systems proficiency

Attention to detail

Communication skills

Team player

Education

Qualification in Supply Chain or Logistics or Business Administration

Tools

SAP

Microsoft Dynamics

Oracle

Sage

Job description

COMPANY DESCRIPTION, PROFILE AND SCOPE OF ROLE:

Our client is an established, world-leading manufacturing and engineered solutions business, backed by strong and sustained investment in capital, plant, and people. Operating as part of a prestigious international group, they supply specialist industrial solutions to blue‑chip global clients across multiple engineering sectors.

Due to business expansion, they are seeking to appoint an interim Customer Service & Customs Specialist based at their Huddersfield facility. The role will initially run for a minimum of 12 months, with potential long-term prospects.

The successful candidate will provide critical B2B customer support, manage the end-to-end UK import/customs declaration process, and oversee customer digital procurement portals. You will act as a pivotal operational link between UK clients, international distributor networks, and central European group headquarters.

NB: This role will initially last for twelve months, and may become permanent.

KEY DUTIES & RESPONSIBILITIES:

• B2B Order & & Account Administration: Execute the full customer order lifecycle in SAP—handling customer order entry, price verification, credit checks, order confirmations, delivery notes, invoicing, and sample requests.
• Customer Inquiry & Account Liaison: Act as a key point of contact for corporate customers, distributors, and external sales engineers; field phone and email inquiries, provide order status updates, and ensure high levels of service delivery.
• Customer Portals & Digital Interface: Administer digital customer procurement platforms (e.g., SAP Ariba) and partner portals, managing distributor onboarding, product documentation, and inspection certificates.
• Customer Issue Resolution & Billing Support: Support customer account management by resolving price discrepancies, handling invoice queries, assisting with dunning, and maintaining accurate customer master data in SAP.
• Customs & Import Compliance: Oversee UK import declarations (EU/international), HS code classification, duty calculations, and Northern Ireland TSS portal submissions to ensure seamless order delivery to UK customers.
• HMRC & Internal Stakeholder Liaison: Manage import VAT/duty deferment accounts with Finance, liaise with HMRC/brokers to resolve shipping holds, collaborate with European HQ compliance teams, and maintain 4-year audit-ready records.

QUALIFICATIONS, EXPERIENCE, SKILLS AND ATTRIBUTES:

ESSENTIAL

• Proven experience in an Order Management, Sales Administration, or Customer Support role within a commercial or office environment.
• Hands‑on proficiency with ERP order management systems (e.g., SAP, Microsoft Dynamics, Oracle, Sage, or similar).
• Strong administrative aptitude, attention to detail, and confidence learning digital systems and customer portals.
• Excellent internal communication skills, team-player attitude, and a strong work ethic with a willingness to deliver results.

ADVANTAGEOUS NOT ESSENTIAL

• Experience within a manufacturing, engineering, distribution, or B2B technical sector.
• Prior operational experience using SAP or SAP Ariba specifically.
• Basic exposure to UK customs/import administration, HS code classification, or Trader Support Services (TSS) for Northern Ireland declarations (full training provided).
• Formal qualification in Supply Chain, Logistics, Business Administration, or an equivalent discipline.

ADDITONAL

• The role will likely require occasional travel to the company’s European HQ, so prospective candidates must hold a full UK passport and have no restrictions on travel to the EU.

Competative Salary Commensurate with Experience + Competitive Benefits

NB1: This is a temporary role, and will last a minimum of twelve months (it may become permanent, but no undertaking can be made to this effect).

NB2: The role is an onsite/office-based position based in Huddersfield.

NB3: The Agency acts as an introducer, and if successful you will be paid directly by the company engaging you and not by the Agency