Customer Solutions Lead

Immersivesf; London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic individual to lead growth in a specific sector. This role requires a blend of client management and strategic thinking, focusing on developing go-to-market strategies and fostering long-term partnerships. The ideal candidate will have a strong background in Salesforce, exceptional communication skills, and a track record of successful project delivery. Join a supportive and collaborative work environment that values diversity and offers opportunities for professional growth. If you're a motivated self-starter ready to make an impact, this is the perfect role for you!

Benefits

Competitive salary and benefits

Opportunities for professional growth

Supportive work environment

Flexible work hours

Remote work options

Qualifications

• 4+ years of Salesforce experience in pre-sales or solutions roles.
• Strong academic background with a Bachelor's degree.

Responsibilities

• Lead go-to-market strategies and develop client relationships.
• Support clients and delivery teams to ensure project success.

Skills

Client Management

Interpersonal Skills

Communication Skills

Problem-Solving

Business Analysis

Salesforce Development Lifecycle

Attention to Detail

Project Management

Education

Bachelor's Degree

Tools

Salesforce

Revenue Cloud

Field Service

Job description

London (3 days per week in London or Client-site)

Responsibilities:

• Lead the go-to-market and growth of a given industry or sector
• Develop strong relationships & long-term partnerships with clients & Salesforce
• Support marketing & events, create industry go-to market strategies and points of view
• Conduct business discoveries, shape solutions and create project plans for our clients which align to their business goals
• Estimate projects & create key documentation to support the sales process
• Support our clients & delivery team to ensure projects are successful
• Support junior Solutions consultants to develop their skills and progress their careers
• Strong client management & relationship building skills
• Exceptional interpersonal, communication and presentation skills at all levels of an organisation, including C-suite stakeholders
• Strong writing abilities, with a focus on producing high-quality documentation
• Excellent attention to detail and problem-solving abilities
• Commercial and business acumen, with a focus on value-driven solutions
• Proven business analysis expertise including business process improvement, requirements gathering, etc.
• Understanding of the Salesforce development lifecycle and best practice project methodologies
• Technical understanding of Salesforce core clouds & broader Salesforce ecosystem
• Action orientated with an ability to balance short term sales activities with the long-term business strategy
• Highly organised and proactive with the ability to multi-task and prioritise effectively
• A motivated self-starter, comfortable to work with ambiguity and take the initiative to lead client partnerships

Education & Experience:

• Bachelor’s degree with a strong academic background
• Minimum of 4 years of Salesforce experience, preferably in a pre-sales, solutions or functional delivery role

Preferred:

• Experience in defining & executing go-to-market strategies tailored to specific industries
• Pre-sales experience – responding to bids, running demonstrations, etc.
• Non-core Salesforce experience – Revenue Cloud, Field Service, Agentforce, etc.

What we Offer:

• Competitive salary and benefits package
• Opportunities for professional growth and development
• A supportive and collaborative work environment
• Flexible work hours and remote work options.

How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their experience and qualifications using the form below or email [e-mail]

iMMERSIVE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.