Customer Solutions & Strategy Lead

Epsilon; London; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Customer Solutions & Strategy Lead, where you will play a crucial role in enhancing sales success through innovative digital marketing solutions. This dynamic position involves leading pre-sales efforts, collaborating with diverse teams, and optimizing processes to exceed customer expectations. With a strong focus on client needs and technology, you will ensure seamless integrations that drive strategic growth. Embrace the opportunity to make a significant impact in a hybrid work environment, while being part of a culture that values integrity, collaboration, and innovation.

Benefits

Competitive Compensation

Great Benefits Package

Endless Career Advancement Opportunities

Hybrid Working Opportunities

Qualifications

• 5+ years in CRM and digital marketing with a focus on client-facing roles.
• Strong knowledge of digital marketing solutions and technical onboarding.

Responsibilities

• Lead the pre-sales process and guide customers through technical onboarding.
• Collaborate with 12+ teams to deliver tailored solutions and optimize resources.

Skills

CRM

Digital Marketing

Technical Solutioning

Client-Centric Mindset

Collaboration

Time Management

Problem Solving

Tools

SaaS Platforms

Mar Tech

Job description

Overview

How You’ll Make an Impact
We’re seeking a highly motivatedCustomer Solutions & Strategy Leadto play a pivotal role in driving the sales cycle for Epsilon’s product portfolio. In this individual contributor role, you will lead the pre-sales process, guide customers through technical onboarding, and ensure seamless integrations across digital marketing, identity, and customer experience solutions.
You will collaborate with 12+ cross-functional teams to deliver tailored solutions, optimize resources, and drive the strategic success of sales pursuits. If you’re a proactive, results-driven leader with a passion for technology and customer success, we’d love to hear from you. This is a hybrid role based in our London office. (2/3 days per week)

What You’ll Achieve

• Maximize Sales Success:Ensure that every sales pursuit delivers high-value solutions that exceed customer expectations.
• Drive High-Impact Opportunities:Prioritize opportunities that align with business goals and drive revenue growth.
• Lead Pre-Sales & Onboarding:Collaborate with sales teams on compelling pitches, demos, and solution scoping, while managing the technical onboarding and media activation lifecycle.
• Foster Collaboration:Work with 12+ teams (Sales, Product, Data, Engineers, Creative, etc.) to ensure alignment and timely delivery across all project phases.
• Optimize Processes:Continuously improve project workflows and resource allocation for maximum efficiency.

Who You Are

• What you’ll bring with you:
  • Experience:5+ years in CRM, digital marketing, and technical solutioning within a client-facing role.
  • Technical Expertise:Strong knowledge of digital marketing solutions and the ability to bridge technology with business needs.
  • Client-Centric Mindset:Proven ability to understand client needs and tailor solutions for maximum impact.
  • Collaboration:Exceptional interpersonal skills with the ability to work across cross-functional teams and influence stakeholders.
  • Time Management:Ability to manage multiple priorities effectively in a fast-paced, high-stakes environment.
    • Initiative – Proven ability to manage multiple tasks/projects effectively. Demonstrates logical thinking and problem-solving under deadlines and incomplete information
    • Problem Solving – High attention to detail and proven strategic thinking. Ability to identify, troubleshoot, and recommend solutions for various issues (client, system, product, market)
    • Collaboration – Demonstrates leadership skills, including responsiveness, communication, self-assessment, and inspiring others. Positive influence within the team aligns with management, and champions business goals and changes
    • Organization – Flexible, adaptable to change, and effective in managing risk and uncertainty.
• Why you might stand out from other talent:
  • Expertise in CRM, digital media, identity-based marketing solutions, and SaaS platforms.
  • Deep understanding of mar tech, data privacy, and digital media trends, especially in programmatic.
  • Strong consultative approach to problem-solving, with experience in leading discovery sessions and crafting solutions that align with client objectives.
  • Experience with RFPs, managing proposals, and delivering tailored responses.
    

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.

Additional Information

When You Join Us, We’ll Create Something EPIC Together
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:

• Act with integrity. We are transparent and have the courage to do the right thing.
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
• Innovate with purpose. We shape the market with big ideas that drive big outcomes.
• Respect all voices. We embrace differences and foster a culture of connection and belonging.
• Empower with accountability. We trust each other to own and deliver on common goals.
  
  

Because You Matter

We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career.

We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City.

As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.

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