Customer Solutions Advisor

Role Overview

We are seeking a Customer Solutions Advisor to expand and strengthen relationships with our most valuable customers. In this role, you will engage prospective learners, understand their goals, and guide them to the most suitable training programs. You will also identify opportunities for account expansion while ensuring an outstanding learner experience. This is a closing sales role focused on increasing our learner base by aligning their ambitions with our offerings.

Key Responsibilities

1. Learner Engagement & Sales
2. Drive learner enrollments: Guide prospective learners through the sales process to enroll in the right program before deadlines.
3. Convert inbound inquiries: Respond to existing account inquiries within SLAs and move them efficiently through the sales cycle.
4. Consultative selling: Conduct discovery calls with Line Managers, Champions, and Decision Makers to uncover growth opportunities.
5. Upsell & expand accounts: Identify opportunities to introduce additional Cambridge Spark services to existing customers.
6. Support employer buy-in: Help learners build strong business cases for employer approval.

Customer Success & Experience

1. Enhance the learner journey: Ensure smooth onboarding and improve retention by matching learners with suitable programs.
2. Provide expert guidance: Assist learners in choosing training pathways aligned with their career goals.
3. Align stakeholders: Engage with learners’ managers to set expectations and foster a supportive environment.
4. Execute digital learning strategies: Collaborate with Learning & Development teams to align learners with programs that meet business objectives.
5. Represent Cambridge Spark: Act as a trusted advisor, embodying our commitment to innovation and excellence.

Operational Excellence & Collaboration

1. Workflow management: Organize tasks to handle inquiries and onboarding efficiently.
2. Leverage automation: Use HubSpot CRM to streamline processes and track progress.
3. Cross-functional collaboration: Work closely with Account Managers and Customer Success Managers to drive learner success.

Candidate Requirements

• Proven sales experience, particularly in Business Development, Sales, or Account Management, with a track record of direct solution selling.
• Strong closing skills to create urgency and drive deals to close.
• Self-motivated and autonomous, thriving in a remote environment.
• Proficient in CRM and automation tools like HubSpot.
• Excellent communication skills with a consultative approach.
• Curious and capable of solving customer needs.
• Organized, with effective prioritization skills.
• Genuine passion for education and technology.

Company Benefits

Remote-first working environment, pension contributions, holiday entitlement, birthday leave, volunteering days, health & wellbeing allowance, company events, CPD allowance, private medical insurance, holiday buy-back scheme, EAP support, and more.

Interview Process

• One-way video interview
• Hiring manager interview (competency-based, 45 mins to 1 hour)
• Task/Role play and follow-up questions (45 mins to 1 hour)
• Meet the team sessions

Why Join Us?

Be part of a high-growth, purpose-driven organization shaping AI and technology education. Enjoy remote work, career development opportunities, and a collaborative culture. If you are results-driven with a passion for education and sales, we want to hear from you!

Background of Our Organization

We are an edtech company enabling organizations to upskill their workforce with digital transformation skills. Since 2016, we've supported over 15,000 learners globally, trusted by major brands like Microsoft, NHS, and BBC. Our innovative platform EDUKATE.AI provides real-time feedback and accelerates learning, helping close the digital skills gap.

Our Values

• Entrepreneurial Spirit: Initiative and innovation drive us.
• Team Spirit: Open, transparent, and collaborative culture.
• Customer-focused: Building lasting relationships to meet needs.
• Gold Standard: Constantly evolving to set industry benchmarks.

Cambridge Spark is an Equal Opportunities Employer committed to diversity and inclusion. We prohibit discrimination and harassment of any kind, ensuring a fair and respectful work environment for all employees.