Customer Solutions Consultant Permanent

United Parcel Service Of America; Leeds; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading global organization responsible for promoting sales in defined territories. This role focuses on developing customer solutions, maintaining relationships, and providing consultative support to enhance business operations, leveraging UPS's expertise across various domains.

Qualifications

• Bachelor’s degree preferred in relevant fields.
• Experience in B2B or B2C sales preferred.
• Experience using Microsoft Office products preferred.

Responsibilities

• Facilitates virtual meetings with customers and experts.
• Maintains customer relationships to meet needs and expectations.
• Documents account activity in project management tool.

Skills

Sales

Customer Relationship Management

Consultative Selling

Problem Solving

Education

Bachelor’s Degree or International equivalent in Business, Computer Science, Supply Chain

Tools

Microsoft Office Suite

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary
This position is responsible for promoting and initiating sales revenue for defined sales territories. He/She works directly with the Patch of Land Sales Team to explore solutions sales leads and identify solutions opportunities. This position develops a thorough understanding of customer processes and business objectives and capitalizes on the value that UPS can offer their business. He/She creates value for customers by leveraging UPS’s expertise in the areas of engineering, technology, finance, and supply chain design. This position provides consultative sales support to the UPS sales organization to enhance and improve customers’ businesses using value-added and configurable solutions.

Responsibilities:

• Facilitates virtual meetings with customers and solution experts to address project implementation challenges and modifications and demonstrate solution functionality, solicit feedback, and address questions.
• Maintains customer relationships to ensure solutions meet customers’ needs and expectations.
• Documents and reports account activity (e.g., virtual customer visits and phone calls, training, etc.) to ensure account team members are informed of customer activity.
• Documents solutions in the project management tool (i.e., TEAMS) and logs customer calls and virtual meetings on the account management system to report account activity and ensure account team members are informed of customer activity.
• Conducts formal and information training (i.e., technology solutions) to ensure the sales force remains current with UPS solutions and enhancements.
• Prepares and presents reports (e.g., trends, technology initiatives, etc.) to provide relevant and current information to the district sales staff.
• Registers customers for products and delivers product training to ensure customers have the education and information to effectively use UPS's products.

Qualifications:

• Bachelor’s Degree or International equivalent in Business, Computer Science, Supply Chain, or a related field - Preferred
• Experience using Microsoft Office Suite products or similar software - Preferred
• Experience in Business-to-Business or Business-to-Consumer sales - Preferred

Employee Type:

Permanent

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