Credit Controller

Wolseley UK Limited; Greater London; Hybrid; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Annual leave

Pension plan

Performance bonus

Maternity/adoption leave

Employee discounts

Healthcare

Cycle to Work

Job summary

Wolseley UK Limited in Warwick is seeking a Credit Controller within the Finance team. You will manage a ledger of about 2,000 customer accounts, drive cash collection and handle customer queries to support timely debt recovery.

The role requires strong communication, a professional telephone manner, and good Excel skills. It offers hybrid working with 40 hours per week and a competitive benefits package.

Qualifications

• Experience in credit control or debt collection is desirable.
• Strong communication and professional telephone manner.
• Ability to liaise with internal branches and account managers.

Responsibilities

• Manage a ledger of ~2,000 customer accounts and collect outstanding debt via phone and email.
• Achieve monthly cash collection and 180-day debt targets while maintaining relationships.
• Resolve queries by liaising with internal teams to provide timely solutions.
• Build and maintain relationships with customers and internal stakeholders to support recovery.

Skills

Credit control

Customer service

Communication

Excel basics

Tools

Microsoft Excel

Job description

Salary

Salary: Up to £28,500 + Bonus + Excellent Benefits Credit Controller - Warwick - Finance

About Us

We are Wolseley, a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do - and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. Also, did we mention? In addition to the competitive salary, there are also benefits on tap - including ... Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity/adoption leave and access to a great range of online and high street discounts. We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

Benefits

• Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity/adoption leave and access to a great range of online and high street discounts.
• We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

Roles and Responsibilities

• Managing a ledger of approximately 2,000 customer accounts and proactively collecting outstanding debt through telephone and email contact
• Achieving monthly cash collection, overdue cash and 180-day debt targets while maintaining strong account performance
• Resolving customer queries by liaising with internal branches and account managers to deliver timely and effective solutions
• Building and maintaining strong relationships with customers and internal stakeholders to support successful debt recovery and customer satisfaction

Working Hours and Location

This is a full-time, hybrid role working 40 hours per week Monday to Friday between 08:00am - 17:00pm with 1hrs break. Hybrid working 3 days in the office and 2 days working from home once probation has been passed.

Requirements

• Strong relationship-building and customer service skills, with the ability to work effectively with customers and internal stakeholders
• Confident and professional communication skills, including a strong telephone manner and the ability to handle challenging conversations
• Good computer literacy, with a basic understanding of Microsoft Excel, including functions such as VLOOKUPs
• Ability to make informed decisions, challenge requests when necessary, and confidently communicate outcomes while maintaining a professional approach
• Credit control experience is desirable

Career Opportunities

Join us and you'll be part of a team that gets the right products to customers at the right price, in the right place, and at the right time. You'll also enjoy extensive training and an award-winning pension and great rewards package. And, as part of the world's largest specialist distributer of plumbing and heating products, you'll have access to a wide variety of career opportunities.