Customer Services Team Leader: Tenant Experience

Arawak Walton Housing Association; Manchester; On-site; Full time

Job summary

A non-profit housing association in Manchester is seeking a dedicated Customer Services Team Leader to enhance service delivery and lead a team focused on tenant satisfaction. The ideal candidate will have substantial experience in customer service, strong IT skills, and a commitment to maintaining high standards in community engagement and service excellence. Apply now to make a meaningful impact in our community.

Qualifications

• Proven experience in a senior customer service role, face‑to‑face or over the phone.
• Strong IT skills and team management abilities.
• Experience in managing responsive repairs within the housing sector.

Responsibilities

• Manage and support the Customer Services Team, promoting high standards.
• Oversee responsive repairs and maintenance service delivery.
• Manage housing applications from enquiry to placement.
• Resolve tenant enquiries at the first point of contact.
• Promote tenant involvement opportunities.
• Ensure compliance with Health & Safety policies.
• Act as an emergency contact for out-of-hours situations.

Skills

Proven experience working with the public in a senior customer service role

Strong IT skills

Ability to manage and coordinate a team effectively

Experience in managing responsive repairs within the housing sector

Proactive, solution-focused approach

Passion for delivering excellent customer service

Job description

A non-profit housing association in Manchester is seeking a dedicated Customer Services Team Leader to enhance service delivery and lead a team focused on tenant satisfaction. The ideal candidate will have substantial experience in customer service, strong IT skills, and a commitment to maintaining high standards in community engagement and service excellence. Apply now to make a meaningful impact in our community.