Tenancy Services Officer

Muir Group Housing Association; Chester; On-site; GBP 25,000 - 40,000; Full time

Job summary

Muir Group Housing Association is seeking a dedicated individual for a role focused on delivering excellent customer experiences in Chester, England. The position involves providing comprehensive housing management services, supporting communities, and promoting tenancy sustainability. The ideal candidate will be flexible, innovative, and customer-oriented, ready to make a direct impact on local communities. Responsibilities include designing actions to improve social and financial performance, creating new ideas, and working in partnership with residents and colleagues.

Qualifications

• Customer-focused approach with the ability to implement sustainability initiatives.
• Innovative in creating solutions for community improvement.

Responsibilities

• Deliver an excellent customer focused service with high satisfaction levels.
• Design actions for tenancy sustainment and community performance.
• Support innovation within the business.
• Work effectively in partnership with customers and communities.

Job description

Overview

Do you have the drive to make a difference by living our values everyday to deliver an excellent customer experience? You'll add significant value providing a comprehensive housing management service working with our customers to maximise their quality of life. You'll work with our residents and communities to help them thrive, offering targeted actions and delivering a holistic customer service approach.

We're looking for a flexible, dedicated and highly motivated individual who would welcome the opportunity to have a direct impact on improving our communities. You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment.

Responsibilities

• Deliver an excellent customer focused service that is accessible, visible and results in high levels of customer satisfaction
• Design and deliver effective actions to encourage tenancy sustainment and improve the social and financial performance of our communities.
• Support the creation of new ideas and innovation in the business
• Be adaptable and brilliant at working in partnership with our customers, colleagues and communities