Assistant Director, Tenant Experience & Service Excellence

Two Rivers Housing; Newent; On-site; GBP 70,000 - 100,000; Full time

Job summary

A community-focused housing organization in England is seeking an Assistant Director of Customer Experience to enhance services for tenants. The role requires a senior leader passionate about delivering high-quality customer service and safeguarding. You will lead initiatives that ensure tenant voices influence decision-making and service delivery. The ideal candidate will have a strong background in customer service and a proven ability to inspire teams. Join us to make a real difference in our community.

Qualifications

• Strong background in customer service and safeguarding practice.
• Proven track record for developing team and managing performance.
• Ability to lead with empathy, confidence, and clarity.

Responsibilities

• Shape services so tenants feel listened to and respected.
• Champion excellent customer service across the organisation.
• Collaborate across frontline services to meet organisational needs.

Skills

Empathy

Leadership

Customer focus

Performance management

Safeguarding practice

Job description

A community-focused housing organization in England is seeking an Assistant Director of Customer Experience to enhance services for tenants. The role requires a senior leader passionate about delivering high-quality customer service and safeguarding. You will lead initiatives that ensure tenant voices influence decision-making and service delivery. The ideal candidate will have a strong background in customer service and a proven ability to inspire teams. Join us to make a real difference in our community.