Housing & Customer Support Lead (Hybrid, 2-Year FTC)

Scottish Federation of Housing Associations; Glasgow; Hybrid; GBP 51,075 - 55,259; Full time

Benefits offered by this job

8 weeks annual leave (29 days + 11 public holidays)

SHAPS pension scheme

Wellbeing benefits

Job summary

A community-focused housing association in Scotland is seeking a Housing and Customer Support Manager to lead their Customer Support Team. This role involves ensuring excellent tenant service, overseeing management processes, and fostering a positive team culture. The position offers a full-time, two-year fixed term contract with a salary range of £51,075 – £55,259, and includes hybrid working. Candidates must possess leadership skills and a strong commitment to service excellence.

Qualifications

• Experience leading a customer support team.
• Strong understanding of housing management and compliance.
• Excellent communication and coaching skills.

Responsibilities

• Lead the Customer Support Team ensuring high-quality service.
• Oversee allocations and estate management processes.
• Monitor KPIs and compliance with regulations.

Skills

Customer Service Excellence

Team Leadership

Communication

Performance Monitoring

Problem Solving

Job description

A community-focused housing association in Scotland is seeking a Housing and Customer Support Manager to lead their Customer Support Team. This role involves ensuring excellent tenant service, overseeing management processes, and fostering a positive team culture. The position offers a full-time, two-year fixed term contract with a salary range of £51,075 – £55,259, and includes hybrid working. Candidates must possess leadership skills and a strong commitment to service excellence.